Front Desk Attendant Part Time/Full Time 3pm-11pm, 11pm-7am
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Hotel Royal Oak · Royal Oak, MIPrepare for this interview
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About the role
About Us Hotel Royal Oak is a boutique, retro-modern motor lodge just steps from downtown. We're built around energy, music, and connection; offering a social, design-forward stay with a laid-back but polished vibe. We're not your typical hotel, and we're not looking for typical team members. The Role We're looking for a dependable, guest-focused Front Desk Attendant to join our team. This role is the face of the hotel, handling check-ins, guest interactions, and helping create a seamless and memorable stay. This position is available for both afternoon/evening (3PM-11PM) and overnight (11PM-7AM) shifts. What You'll Do Welcome guests with a confident, friendly, and professional presence Check guests in and out using our PMS system Handle guest requests, questions, and problem resolution in real time Support bar service, room service, and lobby experience when needed Maintain cleanliness and presentation of the front desk and lobby Monitor property activity and ensure a safe, secure environment (especially overnight) Communicate clearly with team members across shifts What We're Looking For Strong reliability and punctuality (non-negotiable) Excellent communication and people skills Ability to stay calm and solution-oriented under pressure Hospitality or customer service experience preferred Bartending or bar knowledge is a plus (we can train the right person) Comfortable working independently, especially for overnight shifts Must be 21+ Why Work With Us Unique boutique hotel environment (music, events, social atmosphere) Opportunity to learn both hotel operations and bar service Flexible scheduling (part-time or full-time roles available) Schedule 3PM-11PM (PM Shift) - Guest-facing, high energy 11PM-7AM (Night Audit / Overnight) - Independent, detail-focused Compensation $18 an hour starting Opportunity for tips
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