Account Manager - Bilingual

About the role

Not Your Typical Account Manager - You're the Face of Service You're not just someone who checks the boxes. You're the kind of person who spots the problem before the client even says a word. You thrive on service, accountability, and take pride in the relationships you build. At City Wide Facility Solutions, we're looking for a Facility Solutions Manager (our internal title for this Account Manager role) who's ready to take ownership of client success and be the go-to partner for delivering exceptional building maintenance services. This is a people-first role that blends client management, operational coordination, and strategic problem solving. You won't be stuck behind a desk - you'll be out in the field, meeting with clients, ensuring service delivery, and creating lasting partnerships. What You'll Be Doing: - Serve as the primary point of contact for an assigned group of commercial facility clients. - Manage ongoing operations, including inspections, issue resolution, and service quality oversight. - Build and maintain strong long-term relationships with clients and contractors through consistent, communication and follow-through. - Identify opportunities to expand service offerings, recommend solutions, manage pricing and logistics. - Coordinate with Account Compliance Managers to ensure after-hours execution aligns with client expectations. - Work autonomously, backed by a supportive team including the admin staff. - Use our CRM system to document inspections, manage client data, and route field activities efficiently. What We're Looking For: - 3-5 years of experience in facilities, route-based account management, or service leadership. - Confidence in communicating with both clients and contractors - you know how to keep people informed and aligned. - Natural problem-solving instincts and the ability to juggle multiple moving parts. - High level of accountability and organization - you own your outcomes. - Are a self-starter and confident in your instincts- you are not afraid to tackle a challenge, even if it's new. - Are flexible and resilient when faced with rapid-fire demands on your attention. - High school diploma required; Bachelor's degree preferred. - Valid driver's license, clean driving record, and road warrior mentality. What You'll Gain: - Competitive compensation with strong uncapped commission. - Benefit-rich package: medical, dental, vision, PTO, six paid holidays along with two paid floating holidays - 401K with company match - Monthly auto allowance - Daily visibility and collaboration with senior leadership - your voice matters. - Real room to advance. Compensation Base Salary, Uncapped Commission, Bonus, Auto Allowance Target OTE $115,000+ Why City Wide? We're not just in the building maintenance business - we're in the relationship business . Our team is dependable, positive, and committed to making things better every day with a culture of service including quarterly volunteer days. City Wide invests in people who care deeply about their work and their community. If you're driven by relationships, service, and results - and you want to grow with a company that leads with trust - we want to hear from you! City Wide is an Equal Opportunity Employer.

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