Regional Operations Manager
External
Hellotend · Boston And Cambridge, MA$90K–$115K/yrFull-timeOn-site1mo ago
ComplianceHIPAALeadershipRESTRisk Management
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Responsibilities
- Lead Market Operations : Oversee the day-to-day operations and overall performance of multiple studios within the Boston market.
- Drive Results : Own market-level P&L, identify trends, and implement strategies to achieve revenue, efficiency, and profitability goals.
- Develop Leaders : Coach, mentor, and empower Studio Managers to run high-performing teams and build strong pipelines of talent.
- Champion Patient Experience : Collaborate with Lead Dentists and clinical teams to ensure a seamless, world-class member experience and consistently strong NPS scores.
- Ensure Compliance & Quality : Uphold OSHA, HIPAA, and Tend's clinical and operational standards through audits, risk management, and training.
- Optimize Resources : Oversee staffing, scheduling, and facilities to maximize patient access and maintain well-run, welcoming studios.
- Model and Promote Culture : Champion Tend's values in every studio. Create an environment where Lead Dentists, Studio Managers and their teams feel supported, respected, and engaged.
Requirements
- You bring leadership, heart, and a growth mindset to everything you do. You live Tend's values, and you know how to bring them to life in your market:
- Tend to Others : You consistently deliver on goals that matter to patients, teams, and the business, creating an environment where people thrive.
- Be Brave Enough to Lead : You take initiative, tackle tough issues, and make bold decisions that balance operational excellence and patient care.
- Savor the Ride : You bring positivity and energy that motivates teams, create an engaging environment, and hold yourself accountable for building and sustaining culture.
- Embrace Our Differences : You champion inclusivity and respect, ensuring company culture is built on trust and belonging - not just performance.
- Rooted in Growth : You are reflective and open to feedback, continuously learning and modeling growth for your teams.
- You also bring strengths that set you apart as a market leader:
- Navigate Complexity with Clarity : You break down competing priorities into clear, actionable steps that keep studios moving forward.
- Decide with Confidence : You make well-informed, timely decisions that balance people, patients, and business needs.
- Grow Others Through Leadership : You invest in the development of Studio Managers and their teams, preparing them for long-term success.
- What You Have
- Bachelor's degree preferred.
- 5+ years of leadership experience in dental multi-unit operations (managing 3+ locations or more).
- Proven track record managing multi-site teams with measurable impact on performance and growth.
- Strong financial acumen, including P&L ownership and revenue-driving strategies.
- Experience with process optimization, compliance, and operational excellence.
- Exceptional communication and interpersonal skills with the ability to influence across functions and levels.
- Agility, problem-solving, and the ability to thrive in a fast-paced, high-growth environment.
- A passion for elevating patient care while driving business success.
- A proven track record of leading with empathy and building strong team cultures, not just operational results.
Benefits
We believe taking care of people starts with taking care of our own. Here's how we've got you covered at Tend:🩺 Health Comes First - We offer medical, dental, and vision insurance - plus a Dental Wellness Program to keep your smile as sharp as your skills.💰 Plan for the Future - 401(k) plan because your future matters just as much as your now.💡 Support, When You Need It - Life & AD&D insurance, health advocacy, legal support, and an Employee Assistance Program (EAP) - all designed to have your back when life gets real.🛍️ Smart Spending Options - We've got Flexible Spending Accounts (FSAs), Health Savings Accounts (HSAs), and pre-tax transit/parking benefits to make your dollars go further.🌴 Time to Recharge - Enjoy generous Paid Time Off (PTO) and company holidays - because rest is productive.💸 Bonus Eligible - Annual bonus based on company and individual performance#LI-HybridPay Range$90,000 - $115,000 USDThe Tend DifferenceThe highest standard of care, anywhere. At Tend, you'll work alongside esHealth insuranceDental insuranceVision insurance401(k)Paid time offFlexible schedulePerformance bonus
Additional Information
At Tend, we do dentistry differently - bringing hospitality, technology, and clinical excellence together to create a new kind of dental experience. As the Regional Operations Leader for the Boston market, you'll be the key driver of performance, growth, and a culture champion across multiple studios. This role is about more than operations - it's about embodying Tend's values and building a positive, inclusive culture that inspires our teams and delights our members.. Reporting to the VP of Operations, you'll partner closely with Studio Managers, Lead Dentists, and cross-functional teams to deliver operational excellence, financial success, and an unparalleled patient experience. This position will support 4 Tend Studios across the Boston area
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