Box Office Manager
External
Leicester Square Theatre · Wc2h7bxPrepare for this interview
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About the role
Reporting to the Sales Manager, you will oversee all Box Office operations across Leicester Square Theatre and the Museum of Comedy. From managing on-sales and promoter relationships to leading the Box Office team and monitoring ticket sales performance, you will play a key role in the smooth running and continued success of both venues. You will also work closely with Sales and Marketing teams to support campaigns, customer communications and audience engagement initiatives. Responsibilities include: Manage the day-to-day operation of the Box Office across both venues Lead, support and develop the Box Office team, including rotas, training and performance management Build and manage events using ticketing and website systems including Ticketsolve and Wordpress Liaise with promoters, agents and visiting productions regarding ticket sales, allocations, guest lists and reporting Monitor ticket sales and occupancy levels, helping maximise revenue through pricing, promotions and tactical discounting Oversee show on-sales and ensure all event information is accurate and delivered on time Produce and distribute accurate sales and Box Office reports Manage customer communications, enquiries and access bookings Work collaboratively with Sales and Marketing teams to support campaigns and audience growth Review and improve Box Office systems, processes and operational efficiency Ensure excellent customer service standards are maintained at all times
Requirements
- We are looking for someone who combines strong organisational skills with a calm, professional approach and a genuine passion for live entertainment.
- You will ideally have:
- Experience using Ticketsolve or another leading ticketing system
- Previous experience within live entertainment, theatre, comedy, events or a similar environment
- Experience managing, motivating and developing a team
- Strong communication, administrative and IT skills
- The ability to multitask and prioritise effectively in a busy environment
- Excellent attention to detail and customer service skills
- Experience liaising with promoters, agents and external stakeholders
- It would also be beneficial if you have:
- Knowledge of the arts, theatre or comedy sectors
- Experience improving systems and operational processes
- An understanding of staff management or personnel systems
- To apply, please submit you latest CV and Cover letter.
- Closing date: Monday 8th June 2026 at 10am
- Please note : due to the nature of the role, regular evening and weekend work will be required.
Benefits
Additional Information
Box Office Manager Salary: £35,000 per annum Location: Leicester Square Theatre, London WC2H 7BX Full-time, Permanent - 40 hours per week (including evenings and weekends)
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