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Courier Operations Agent

External
rappi logoRappi · Ecuador
Full-timeOn-siteToday
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About the role

Hey, it's time for you to join us showing the world we are the company that is changing paradigms, where we revolutionize the hours, minutes and seconds! Do you want to know why Rappi? ⭐️ WE SEE OPPORTUNITIES where others see problems ⭐️ WE SEE CLOSE where others see distance ⭐️ WE SEE ADRENALINE where others see pressure. Join a team where we are all capable of EVERYTHING , where we all have the same opportunities, regardless of gender identity, race, religion, nationality, age, disability, training or experience. Did you like what you have read so far? Find out how you will deliver magic together with us through your Rappi mission 🧡 Check out how it will impact our ecosystem: Asegurar la confiabilidad del servicio asegurando una buena oferta de flota, monitorear y ejecutar acciones de mejora sobre la operación de la ciudad. As part of Rappi, you will be responsible for: Realizar el proceso de onboarding a leads (capacitación en la app, generación de reservas, registro de cuentas bancarias, etc) Contactar leads vía llamadas, sms o correos para activación de cuentas. Inventario de insumos de rts (maletas, epps y tarjetas) Actualización de datos generales de rts (cambio de nro de teléfono, correo, cambio de tipo de vehículo) Atención de rappitenderos mediante la generación de tickets por kustomer. Recepción de cancelaciones y gestión de deudas. Operación en vivo, seguimiento de crecimiento de demanda y gestión de órdenes por problemas con rt. Focus group con flota acorde a oportunidades de mejora de la semana. Good and now, what are the requirements for me to be part of this neon universe? Requisitos técnicos para asumir la posición Manejo de office, Manejo de horarios, capacitaciones, resolución de problemas Experiencia previa necesaria 6 meses en atención al cliente, operaciones o logística Worker type: Regular Company: Rappi Technology Ecuador For more information check our website https://about.rappi.com/es and check our reviews on Glassdoor https://acortar.link/Eqm07Q we are waiting for you to build and deliver the magic together! #Rappi 🧡


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