Principal Strategy and Operations - Mortgages

Responsibilities

• Cross-Functional Orchestration: Serve as the strategic "connective tissue" between Product, Marketing, and Finance. You will lead high-stakes workstreams to ensure product and feature launches are not only technically sound but commercially viable.
• Advanced Analytics & Insight: Move beyond data collection to narrative-driven insights. You will build the frameworks that define how Neo measures success, using data to challenge assumptions and pivot strategies in real-time.
• Institutional Stewardship: Partner directly with the Program leaderships and FP&A to ensure our roadmap is fully capitalized and aligned with investor expectations.
• Mentorship & Culture: Raise the bar for the Strategy & Ops org by mentoring junior associates and establishing "best-in-class" operational standards across the company.
• Product expansion to new mortgage types
• Integration of the business into Neo's broader business lines and strategy
• Continuous evaluation and improvement of operational processes; being comfortable with processes breaking as we scale and fixing them rapidly
• Who we are looking for
• The Experience: 6-10+ years of experience in high-growth environments. This typically includes a background in top-tier management consulting (MBB), Private Equity, or Investment Banking followed by time within a high-growth start-up in a strategic or operational role.
• The Mindset: You are a "Founder in a box." You possess the rare ability to zoom out to 30,000 feet for strategy and zoom in to the "nuts and bolts" of a spreadsheet and detailed operational performance.
• Technical & Quantitative Mastery: Beyond being "proficient in Excel," you are an expert in financial modeling,strategic frameworking, and operational reporting. Experience with SQL/Python is expected.
• Executive Presence: You are comfortable presenting to senior leadership, both internally and with critical partners externally. You can defend your positions with data, navigate friction with diplomacy, and drive consensus among strong personalities.
• Domain Expertise: Deep familiarity with the Canadian mortgage landscape is highly preferred. You understand the regulatory, operational, and competitive moats required to win in Banking.
• Resilience: You have a proven track record of thriving in high-pressure, "move-fast-and-break-things" environments without sacrificing rigor or quality.
• 🚀 Total Rewards
• Salary: We provide a strong base salary aligned with market ranges, along with the flexibility to tailor your mix of cash and equity to match your longer term goals. Final compensation is based on your skills, experience, and scop

Benefits

Additional Information

Join us to build a more rewarding financial future for all Canadians At Neo, we're on a mission to build a more rewarding financial future for all Canadians. Life at a rapidly scaling tech startup isn't for everyone. It's complex, fast-paced, high-pressure, but also incredibly fulfilling. Since its founding in 2019, Neo has gained incredible traction and is one of the fastest-growing fintech companies in Canada. #1 on Deloitte's Technology Fast 50 for 2023, 2024, and 2025 - the first company ever to achieve a three-peat at the top! #1 Fastest Growing Company in Canada for 2024 by Globe & Mail Top-ranked mobile apps and credit cards Team of 500+ people 1M+ customers 10K+ retail partners The Role: Principal, Strategy & Operations (Mortgages) As a Principal of Strategy & Operations , you are critical to driving growth and profitability through Neo's product lines. You won't just contribute to growth; you will architect it. Strategy & Operations works alongside Marketing, Product and Engineering to design, build and operate products that our consumers love. You will have direct ownership of a core component of Neo's P&L. This role is a stepping stone to becoming a "General Manager" for one or more of Neo's product lines, translating high-level company vision into a rigorous, multi-year operational roadmap. This is a high-leverage role designed for a strategic heavyweight who thrives on the ability to not just develop a strategy, but execute against it at velocity. You are expected to be a force multiplier, elevating the performance of the teams around you while navigating the complexities of the banking ecosystem.

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