Principal Software Engineer - AI & Contact Centre Transformation
External
Commonwealth Bank Of Australia · AustraliaFull-timeOn-site3w ago
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About the role
Principal Software Engineer - AI & Contact Centre Transformation Do work that matters At CommBank, we're reshaping how customers, bankers and frontline teams engage across voice, chat, digital and assisted channels. The contact centre sits at the core of this transformation - connecting customer journeys with assisted and AI-driven servicing experiences across Business Bank. Today, customer journeys are often fragmented across channels, systems and teams. Our ambition is to create an AI-first, ...
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