Data Center Technician - Mackenzie, British Columbia

Responsibilities

• Provide on-site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtime
• Perform hardware maintenance including server builds, swaps, component replacements, and firmware updates
• Troubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriate
• Support both reactive and preventive maintenance following established procedures
• Collaborate with internal teams and customers during service events to ensure clear communication and resolution
• Document work performed and contribute to shared knowledge and best practices
• Participate in on-call rotations and support extended coverage when needed
• What You Bring
• Experience supporting servers or data center hardware in a field, enterprise, or customer-facing environment
• Hands-on skills with server components (CPU, memory, power supplies, GPUs, etc.)
• Familiarity with Linux or similar operating systems
• Strong troubleshooting and problem-solving abilities
• Comfortable working independently on-site and communicating clearly with customers
• Willingness to learn and support emerging technologies, including AI platforms
• You will be successful in this role if you have:
• 3-5+ years of experience in technical support, field service, or data center roles
• Associate or Bachelor's degree in IT or related field (or equivalent experience)
• Dell or other vendor certifications are a plus, but not required
• Ability to lift up to 50 lbs, travel to customer sites, and support flexible/on-call schedules
• This is an onsite position in Mackenzie, British Columbia, Canada. Relocation outside of 1.5 hour driving distance is required.
• This role is ideal for engineers or senior technicians who thrive in fast-paced, customer-facing environments and want to work hands-on with cutting-edge AI data center technologies.
• #LI-JV1

Benefits

Additional Information

What success looks like in this role: Unisys Corporation is seeking an experienced On-Site Service Engineer (OSE) to support enterprise data center and server environments , including next-generation AI platforms. This is a hands-on, customer-facing role focused on maintaining uptime, resolving complex hardware issues, and delivering outstanding on-site service. Prior AI experience is not required-strong data center and server fundamentals are what matter most.

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Company Intel

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