AVP, Program / Project Management - Life Company

About the role

The AVP of Program / Project Management reports directly to the VP of Life Company Operations who is responsible for service, claims, and special investigations. This AVP oversees and integrates change within Life Company Operations, helping to realize the benefits of strategy while promoting operational stability. This AVP also provides leadership and develops the operational direction for various Life Company business programs and associated projects and change functions. The leader in this position also communicates with key stakeholders across Life Company to plan, execute and ensure effective of delivery strategic initiatives. This AVP also utilizes executive-level business acumen and decision-making abilities and provides effective management and leadership. Moreover, this AVP leads cross-functional teams to develop and execute change strategies and plans in accordance with USAA's change methodology or industry best practices.

Responsibilities

• Accountable for leading the organizational integration of Program / Project processes / methodologies to ensure complex, area-specific, or Enterprise-wide initiatives are in alignment with the strategic vision.
• Provides thought leadership to develop and enhance enterprise program and project management methods, tools, and templates to deliver better client and employee experience.
• Develops strong relationships with cross-functional key stakeholders by leading program steering committees with senior management and program sponsors.
• Leads components of on-going operational planning and collaborates with other senior leadership or line of business stakeholders across business units to ensures the business is prepared to support and participate in the execution methodology for technical and business work efforts.
• Identifies trends and develops action plans to resolve abstract problems outside of set guidelines that impact the process execution.
• Makes strategic decisions that influence the operational and financial performance, ensuring outcomes effectively manage risk and compliance.
• Establishes key metrics (i.e., deliverables, financials, duration, benefits) to measure success and influence internal project/program methodologies and approaches.
• Adheres to EPMO processes, procedures, controls, standards, tools, and templates (as required).
• Drives the adoption and sustainment of changes within the organization in compliance with USAA's Change Management methodology.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
• What You Have
• Bachelor's degree; OR 4 years of relevant education and / or experience.
• 10 years of progressive experience in program / project management leadership, process improvement and/or consulting for large strategic efforts.
• 6 years of people leadership experience in building, managing and/or developing high-performing teams.
• Extensive experience in successfully managing complex strategic program/project through the project lifecycle, from conception through rollout and on-going support in a large or medium size organization, preferably a financial institution.
• Experience collaborating with key resources and stakeholders, influencing decisions, and managing work to achieve strategic goals.
• Executive-level understanding and experience with strategic-level change management.
• Executive-level experience delivering member or customer facing capabilities in a complex multi-channel, multi-product, integrated system environment.
• Executive-level experience with systems design and development from business requirements analysis through to day-to-day management.
• Experience on project and program management and execution experience delivering complex work efforts working with Waterfall and Agile methodologies.
• Comprehensive understanding of risk management policies and procedures with experience identify

Benefits

Additional Information

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

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