Director, Coach Platform

About the role

Multiverse is evolving from a services-led organisation into an AI-first, platform-led workforce transformation company. Our 200+ coaches and instructors are the heart of the Multiverse experience. To scale to $1bn+ in bookings, we need to stop our coaches from fighting our systems and empower them to focus on learner impact and value creation. Sidekick is our proprietary Retool-based platform designed to eliminate the admin burden, information overload, and data fragmentation currently facing our coaching teams. Today it is a collection of useful tools built through reactive heroics. We need a senior operator to turn it into a scalable, strategically sequenced internal product that becomes the single operational backbone for all coaching activity. This is not a traditional product management role. You will sit in Operations, reporting to the SVP of Operations, and lead a small team (2 FTEs, 3 contractors) in a low-code environment where self-service building is the operating model. The value you create will come from strategic clarity, stakeholder orchestration, and operational leverage - not from running sprints with a team of engineers. The core problem to solve: the current team is executing well at the feature level but operating without a strategic layer. We need someone who can step above the day-to-day build, set a two-quarter-ahead roadmap, hold the team accountable to in-quarter delivery, and spend the majority of their time managing up and across - aligning stakeholders across Product, Engineering, Delivery, and Data to ensure Sidekick's trajectory is integrated with the broader company platform strategy.

Responsibilities

• Strategy and Roadmap
• Define and own the 12-month Sidekick roadmap, sequenced around business outcomes (reduced coach admin load, increased learner-facing time, improved retention metrics) rather than feature requests.
• Set the strategic direction for Sidekick's evolution from an admin-reduction tool to a competitive differentiator supporting agentic upskilling and personalised delivery.
• Build and present the business case for team growth, resourcing decisions, and investment trade-offs to senior leadership.
• Work two quarters ahead: while the team delivers against the current sprint, you are shaping the next phase, identifying dependencies, and clearing the path.
• Stakeholder Leadership
• Serve as the primary interface between Sidekick and the rest of the organisation - particularly central Product and Engineering, Delivery leadership, Data & Insights, and Support & Enablement.
• Navigate the collaborative boundary between Sidekick (coach-specific tooling, built in low-code) and the core platform (customer and learner systems, built by central Engineering). Own this seam; do not let it become a gap.
• Translate operational needs into clear requirements and priorities that central teams can act on, and translate platform constraints back into pragmatic Sidekick decisions.
• Represent the coaching operations perspective in cross-functional planning, ensuring Sidekick has the lead time, data access, and integration support it needs.
• Team Leverage and Accountability
• Lead the existing team (2 FTEs, 3 contractors) with clear accountability structures, so that day-to-day feature development and operational support run without your constant involvement.
• Instil the operational disciplines the team needs - discovery processes, prioritisation frameworks, release hygiene - without turning a lean, agile squad into a bureaucracy.
• Create the conditions for the team to be self-sufficient on execution, freeing you to focus on strategy, stakeholder alignment, and forward planning.
• Build evidence-based cases for team expansion as the function scales and the business case warrants it.
• Adoption and Outcomes
• Own the full build-launch-adoption cycle. Success is not features shipped; it is reduced cognitive load, increased learner-facing time, and measurable coach sentiment improvement.
• Partner with Data & Insights to solve data f

Additional Information

Multiverse is the upskilling platform for AI and Tech adoption. We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today's workforce. Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they've learned to improve productivity and measurable performance. In June 2022, we announced a $220 million Series D funding round co-led by StepStone Group, Lightspeed Venture Partners and General Catalyst. With a post-money valuation of $1.7bn, the round makes us the UK's first EdTech unicorn. But we aren't stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We're building a world where tech skills unlock people's potential and output. Join Multiverse and power our mission to equip the workforce to win in the AI era.

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