IT Manager

About the role

We are looking for an IT Manager to join our lifesaving charity in a role that truly makes a difference. Reporting to our Head of Insight, Information & Technology, you'll be responsible for the day-to-day running of EAAA's IT systems, infrastructure, networks, hardware, and cyber security. Working closely with our external Managed Service Provider (MSP), you'll act as a trusted advisor to colleagues across the charity, ensuring they have reliable, secure and effective tools to carry out their vital work. This is a hands-on, business-critical role, offering the opportunity to lead key projects, drive continuous improvement, and shape how our IT operations support the charity now and in the future. Key responsibilities include: Lead the development and delivery of IT systems, infrastructure, networks, equipment, and cyber security Manage and deliver IT projects, ensuring adherence to agreed timelines and budgets Oversee and maintain effective relationships with the MSP and IT vendors Coordinate the delivery of EAAA's Cyber Security plan Manage IT communications and respond to internal service requests in a timely manner Oversee IT onboarding and offboarding processes for staff Contribute to the development of information security and business continuity procedures Act as system owner for risk reporting, ensuring its effectiveness and continuous improvement Support provision, tracking, and lifecycle management of IT equipment You'll bring: Excellent interpersonal skills, with a proven ability to build and maintain effective relationships with both internal and external stakeholders Strong understanding of IT systems including software, infrastructure, and hardware, with hands-on experience Significant experience of managing and working with MSPs Strong project management skills, with the ability to manage multiple projects and consistently meet deadlines Ability to identify and mitigate risks associated with IT systems and infrastructure This role will involve occasional travel to other EAAA sites across the region so a full driving licence and access to your own vehicle is essential *This role will be worked a minimum of 3 days a week from our Norwich or Cambridge office and up to 2 days a week from home. The exact days worked in the office will be agreed with the successful candidate, but you must live within a commutable distance of Norwich or Cambridge. Closing Date: Thursday 09 July (9am) Interview Date: Monday 20 July (Helimed House, Norwich) Interested? If you would like to find out more, please click the apply button. You will be directed to our website where you can complete your application for this position. No agencies please.

Additional Information

IT Manager Salary: £37,853 per annum Hours: 37.5 hours per week Contract: Permanent Location: Norwich or Cambridge Office - Hybrid working* About East Anglian Air Ambulance East Anglian Air Ambulance is a life-saving regional charity delivering critical emergency care across Bedfordshire, Cambridgeshire, Norfolk, Suffolk and beyond. With two state-of-the-art helicopters and a fleet of critical care vehicles, our expert teams of doctors and paramedics bring advanced pre-hospital emergency medical care directly to people when they need it most.

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