Experience Design Manager, Internal Experiences

About the role

At Justworks, you'll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We're helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We're data-driven and never stop iterating. If you'd like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we'd love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you'll fit right in. Justworks is seeking an Experience Design Manager to lead the Internal Experiences Design team. This team is responsible for the user experiences that bridge our product and our service together. You will manage a team of 4 Product Designers focused on delivering seamless, scalable, and compliant experiences. This role requires deep collaboration with peers in Engineering, Product Management, Data and Compliance, as well as close partnership with stakeholders in Operations, Customer Success, Sales, Finance, and Underwriting. You will contribute to design work as a player-coach, while also growing your team's capabilities and influence. You'll help ensure that Justworks' financial tools reduce friction, support smart decision-making, and deliver reliable, compliant outcomes for small businesses and their teams. Your Success Profile

Responsibilities

• Lead and mentor a team of 4 Experience Designers, guiding both their craft and career development.
• Collaborate with Product and Engineering leaders to define product direction, strategy, and roadmaps.
• Align your team's efforts to business goals, regulatory requirements, and Justworks' customers.
• Build strong, collaborative working relationships across divisions, levels and functions; partner with peers in Experience Design as well as leaders across Engineering, Product Management, Marketing, Operations, Support, and Sales to ensure end-to-end service delivery.
• Advocate for Justworks users and champion operational simplicity across all touchpoints; balancing UX concerns with business goals, technological constraints, and broader company strategy.
• Partner with Experience Design leadership to scale design practices, foster cross-domain cohesion, and support a thriving team culture.
• Support hiring and talent development with an emphasis on equity, diversity, and inclusion.
• Contribute to team rituals, learning opportunities, and community-building efforts across Experience Design.
• How You Will Do Your Work
• As an Expereince Design Manager at Justworks, success is measured by how results are achieved as much as by the outcomes themselves. Your approach will be grounded in:
• Customer Focus : Deep empathy for financial administrators and employees, designing with trust, clarity, and precision.
• Strategic Systems Thinking : Connecting payroll, tax, time, and payments into coherent, efficient workflows.
• Collaboration & Facilitation : Leading teams through discovery, alignment, and delivery in cross-functional settings.
• Craft & Quality : Ensuring work meets high standards for usability, complian

Requirements

• You are a thoughtful, experienced design leader with a passion for crafting impactful user experiences.
• A designer to the core, you understand that experience goes beyond interface, and that design value lies in the resulting decisions. You design integrated systems, from digital products to operational workflows and organizational structures.
• You excel at finding hidden insights and patterns across organizational siloes, using design practice to translate thinking into conceptual models that align and spur action. Relationships are key; you are exceptionally collaborative, an outstanding communicator, presenter, and facilitator.
• As a designer , you are strategic, leveraging data and insights to inform and track team progress toward business goals, collaborating enthusiastically with partners and leadership.
• As a manager , you are an empathetic listener, giving and receiving honest, thoughtful feedback. You set high standards, fostering a growth mindset, creating psychological safety, and making space for reflection and proactive learning.
• As a leader , you are a strong communicator and storyteller, adapting your approach and forming strong partnerships across the organization by finding common ground.

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