Accessibility Director, Accessibility Tools and AI Enablement

About the role

Join the Chase Consumer Bank Digital Accessibility Team which aims to drive significant value for our customers and the bank by enabling culture, knowledge, habits, tools, data, and support to help our teams to make every customer's digital experience fully accessible. We maintain JPMorganChase's global Accessibility standards and testing approaches as well as offer accessibility tools and training to employees across the firm to increase their skills, effectiveness, and productivity. We also attach accessibility experts as advisors and testers to product teams and further support their success with process governance and reporting. In this role, you will set strategy and lead execution for firmwide accessibility tooling, automation, and AI enablement to ensure consistent, verifiable accessibility across channels, including dynamic and agentic AI-generated experiences. You will help bake accessibility into the evolving PDLC by defining repeatable patterns, rules, and API-exposed capabilities that persist from design and development through testing and runtime-generated UIs. As an Executive Director of Digital Accessibility Standards, Tools, and Training within the Digital Accessibility Tools and AI Enablement Team, you will be instrumental in advocating for accessibility across our digital products and platforms. Your role will involve spearheading initiatives to set and enforce accessibility standards, incorporating effective tools and technologies, and delivering comprehensive training to enhance our team's adherence to innovative ideas. This position necessitates a profound understanding of accessibility guidelines, robust leadership abilities, and a dedication to fostering inclusivity. You will collaborate closely with the Head of Digital Accessibility and other leaders, as well as key functional partners and leaders across various business lines who are stakeholders in delivering accessible digital products and documents. You will own a multi-year roadmap that scales accessibility through productized tooling, automation, and AI enablement, bringing structure to dispersed AI initiatives into a coherent platform strategy. Reporting to the Managing Director, Head of Digital Accessibility, you will set strategy and lead execution for accessibility tooling and AI enablement across the firm. You will partner closely with the Director of Accessibility Standards and the Director of Accessibility Oversight (Governance and Policy), plus product, design, and engineering leaders across lines of business, to ensure accessibility requirements translate into measurable, auditable outcomes. A key focus is ensuring accessibility is addressed for both deterministic product builds and non-deterministic, agentic generation, including runtime UI creation. You will drive adoption of approved frameworks, patterns, and guardrails to reduce duplication, improve quality, and reduce risk. Success will be measured through outcomes such as defect reduction, time-to-remediation, coverage, stakeholder satisfaction, and risk reduction. Job responsibilities Lead our Digital Accessibility Standards, Tools, and Training teams. Develop and implement digital accessibility standards and for the firm. Lead the design, development, and release of digital products that deliver these standards and supporting materials to employees globally. Identify and implement accessibility tools, software, and technologies to support accessibility and usability. Provide expert guidance and support to leadership and other stakeholders on accessibility-related inquiries and issues. Design and deliver training programs and workshops on digital accessibility for internal stakeholders. Stay current with accessibility trends, standards, regulations, and advancements in assistive technologies. Act as a subject matter expert on digital accessibility, representing the company in industry forums and conferences. Build relationships with standards organizations, universities, external partners, and the community. Own the accessibility tooling and AI enablement product portfolio (intake, prioritization, roadmap, delivery, adoption, and outcomes) and measure impact with clear metrics (e.g., defect reduction, time-to-remediation, coverage, satisfaction, and risk reduction). Set the operating model and assurance frameworks for accessibility in AI-assisted and agentic delivery, embedding requirements into the PDLC as acceptance criteria and executable checks with auditable evidence and appropriate human-in-the-loop/on-the-loop controls. Required qualifications, capabilities, and skills 10+ years of experience in digital accessibility, implementing accessible experiences in real products at enterprise scale; expertise in Assistive Technology and international Digital Accessibility Standards and technical specifications (e.g., WCAG 2.2, WAI-ARIA, core web/platform semantics). Hands-on experience conducting accessibility audits, developing and delivering training, and

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