Operations Client Partner (French Language Expert)

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Role Summary We are hiring a French Language Expert for the role of Operations Client Partner at NIQ. This is a client-facing role where you will act as a bridge between French-speaking clients, commercial teams, and internal operations. You will advise, suggest, and discuss operational solutions related to NielsenIQ products, ensuring seamless communication, successful delivery, and building strong trust in data quality-without involving sales activities. Client & Delivery Management Ensure timely execution of BAU deliverables and client delivery Communicate proactively with clients on delays, rework, or issues Coordinate pre-delivery and post-production checks Act as a liaison between clients, Customer Support, and Data Operations Stakeholder Collaboration & Escalations Manage incident resolution as per defined processes and RACI Handle operational escalations with Customer Support & Data Operations Participate in operational, quality, and escalation review meetings Contribute to internal reviews (CHT, QEM, root cause analysis, etc.) Project & Solution Ownership Drive operational projects including product enhancements and global changes Define solutions, delivery timelines, risks, and progress updates Translate business/client requirements into technical specifications Recommend innovative and cost-efficient operational improvements Client Query & Issue Resolution (E2E Ownership) Own and resolve operational client requests including: Database Services: structural changes, feasibility studies, new setups Product Coding: coding requests, product classifications Data Quality Issues: investigation, root cause, resolution Support resolution of: Data & methodology questions Coverage gaps and unusual trends Operational Execution Excellence Ensure SLA adherence and service standards Work as the single gateway between commercial teams and Data Ops Use operational tools (Epics, OGRDS, Brandbank, eClipse, eForte, Discover, MSDynamics) Perform diagnostics, investigations, and solution validation Continuous Improvement Identify process gaps and improvement opportunities Capture and share learnings from resolved issues Collaborate globally to resolve multi-country client queries Detailed Scope of Work Database Services & Feasibility Studies Understand client requirements and validate requests Conduct feasibility assessments (timeline, cost, execution) Convert requirements into internal work orders (COFs) Coordinate execution until final delivery Product Coding Investigate and resolve coding requests Coordinate with Data Ops for product classification Manage New Product Listings (NPL) and coding corrections Data Quality Issues Diagnose and resolve data inconsistencies Communicate impact and timelines clearly to stakeholders Ensure accurate and timely corrections Bachelor's degree in any discipline (mandatory) Advanced proficiency in French (written & spoken) - mandatory Strong English communication skills Minimum 4+ years of experience in client-facing roles Experience handling international / French-speaking clients preferred

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