Customer Service Representative -Italian Speaker

Responsibilities

• The Customer Service agent will act as the point of contact on a day today basis, owning the operational relationship with the customer and their duties will include:
• Daily processing of orders in an accurate manner
• Responding to customer queries via email and telephone in a timely manner and to the highest standard with an aim to resolve completely first time.
• Resolving order, shipping, returns, credits & invoice queries
• Dealing with customer complaints, escalating to management as appropriate.
• Reviewing daily reports for customer allocations, blocked orders etc. ensuring shipment in line with the committed lead time.
• Investigating and processing returns orders, credits & invoice queries.
• Identifies and communicates resolutions to order delays, missing information, and product availability based on customer profiles.
• Responds to inquiries from internal customers, such as commercial and other supply chain teams, regarding order tracking information as well as on-hold, back order and high priority statuses.
• Establish strong working relationships with commercial team, OTC provider and other client functions required to provide a consistent, quality customer experience.
• Provide ongoing feedback to drive efficiencies by identification of process gaps and bottlenecks at a customer level.
• Ensure discrepancies are resolved in a timely manner and provide visibility to the management team to identify root causes so that these can be addressed.
• Ensure compliance with all relevant guidelines and controls - legal, regulatory and other country or customer specific requirements.

Requirements

• Education: Some third level or similar experience preferred
• Languages : Fluent in English/Italian
• 1-2 years' experience in a Customer Service / Order Management role preferred
• Strong team member, building an environment of trust and inclusivity.
• Solution orientated and ability to work on own Initiative.
• Operates in a collaborative mindset.
• Communication skills with strong interpersonal skills including active listening.
• Strong attention to detail
• Ability to multi-task and adapt in a fast and dynamic organization.
• Demonstrated passion for excellence with respect to treating and caring for the customers.
• SAP system knowledge and familiarity with order management processes preferred.
• What is expected of you and others at this level
• Applies acquired job skills and company policies and procedures to complete standard tasks
• Works on routine assignments that require basic problem resolution
• Refers to policies and past practices for guidance
• Receives general direction on standard work; receives detailed instruction on new assignments
• Consults with supervisor or senior peers on complex and unusual problems
• The Company
• Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
• Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our diffe

Benefits

Additional Information

Customer Service Representative - Italian Speaker What Customer Service Operations contributes to Cardinal Health Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Responsible for providing services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution. Work Schedule: Monday - Friday (day shift), including a hybrid work model

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