Network Support Engineer

About the role

We're looking for a Network Support Engineer to join our on-site Engineering Team supporting a key public sector customer. This role focuses on monitoring, maintaining, and improving network infrastructure across a large and complex environment. You will play a key role in ensuring network performance, resolving incidents, delivering service requests, and supporting infrastructure changes. Working across multiple technologies and vendors, you'll collaborate with internal teams and third parties to ensure reliable, secure, and high-performing network services. Working Requirements - Participate in on-site cover between - 08:00-16:30 and 09:30 - 18:00, Monday to Friday - Be available for out-of-hours work including evenings and weekends to assist with projects (no on-call) - overtime is paid - Hold a full UK driving licence and be willing to travel across the County At Capita, we live by our values: 🤝 Customer First, Always; 🧑💻 Fearless Innovation; ✅ Achieve Together; 💙 Everyone is Valued. These guide how we work, collaborate, and deliver exceptional results. Job title: Network Support Engineer Job Description:

Responsibilities

• Monitor, maintain, and support a large-scale LAN/WAN environment serving 12,000+ users
• Investigate and resolve network incidents, escalating where required
• Implement infrastructure changes in line with ITIL and Change Management processes
• Proactively manage and prioritise workload in line with SLAs
• Collaborate with third-party suppliers to support shared services
• Document infrastructure clearly and accurately
• Identify opportunities for improvement and optimisation
• Support hardware lifecycle management including upgrade planning
• Work as part of a dedicated on-site engineering team
• Travel within the county to support sites
• Essential Skills & Experience
• Experience in LAN, WAN
• Knowledge of LAN/WAN/WLAN technologies
• Experience with firewalls, VPNs and OSPF routing
• Understanding of DHCP, load balancers
• Experience with routers and switches
• Cisco CCNA/CCNP or equivalent experience
• Experience with Palo Alto firewalls
• MPLS and multi-VRF experience
• Cisco/Aruba Wi-Fi support experience desirable not essential

Requirements

• Strong customer engagement and relationship skills
• Clear communication across technical and non-technical audiences
• Analytical and structured problem solving
• Ability to follow technical designs
• Strong organisational skills
• Proficiency in Microsoft Office
• Collaborative team approach
• How this aligns to the Capita Values
• Customer First Always - Deliver great outcomes by understanding and prioritising customer needs in everything you do.
• Fearless Innovation - Be open to new ideas, challenge ways of working, and drive continuous improvement.
• Achieve Together - Work collaboratively across teams and partners to deliver shared success.
• Everyone is Valued - Create a respectful, inclusive environment where people feel supported to be their best.
• Join Capita - Where Innovation Meets Opportunity
• We're committed to your development and success, providing opportunities to learn, progress, and shape better outcomes for customers and communities. If you're ready to make an impact and grow your career, Capita is the place for you. Check out our website www.capita.com
• What's in it for you?
• 💻 Hybrid with office location Chelmsford County Hall
• 🌴 23 days' holiday , rising to 27 (pro rata) - plus the option to buy more after qualifying period
• ❤️ Paid volunteering day with a charity of your choice
• 🍼 Generous family leave policies - including 15 weeks' fully paid maternity, adoption, and shared parental leave
• 🚴♀️ Cycle2Work scheme , pension, life assurance, and more
• 🤝 Customer first, always🧑💻 Fearless innovation✅ Achieve together💙 Everyone is valued
• What we hope you'll do next:
• Choose 'Apply now' to fill out our short application, so that we can find out more about you.
• We're an equal opportunity and Disability Confident employer, which means we recr

Benefits

Additional Information

Network Support Engineer Location: Hybrid - office location 3 days per week Chelmsford (County Hall) Type: Permanent Interviews will be face to face

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