IT - Sr. Director-Patient Solutions

Responsibilities

• Lead a multi-year roadmap for patient experience improvements across systems, processes, and digital products. Including the following areas of focus:
• Access & Scheduling: Online scheduling, appointment availability optimization, and referral intake.
• Digital Engagement: Patient portal, mobile experience, and communications (SMS/email reminders, telehealth links).
• Intake & Onboarding: Streamlined digital forms, pre-visit workflows, and consent management.
• Billing & Payments: Transparent patient billing experiences and digital payment options.
• Experience & Feedback: Measurement of NPS, satisfaction, and digital adoption to drive continuous improvement.
• Partner with the Product & Experience teams to align on requirements, design standards, and delivery sequencing.
• Establish and report on KPIs, including patient NPS, scheduling conversion, no-show rates, portal adoption, and payment completion.
• Champion accessibility and equity in care delivery through digital and operational design.
• Build and mentor a team focused on patient experience analytics, UX research, and digital enablement.
• Launch an integrated backlog with Engineering, establishing SLAs and clear ownership for top provider-impact items.
• Act as one of the key product evangelists as the organization matures it's SDLC and product development practices.
• Establish governance for patient-facing technology prioritization, with a balance of quick wins and strategic investments.

Requirements

• Qualified candidates must be legally authorized to be employed in the United States
• LifeStance is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability, or any other legally protected status.
• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture.
• PREFERRED SKILLS AND KNOWLEDGE
• Experience: 10+ years of leadership in healthcare operations, digital experience, or patient access/product roles, ideally within behavioral health or multi-site provider organizations.
• Direct experience in leading full cycle product development from idea to production release and management.
• Experience in building and scaling high-performance product teams within a large healthcare organization.
• Education: Bachelor's degree required; advanced degree (MBA, MHA, or related) preferred.
• Proven track record leading large-scale digital transformation or access improvement initiatives.
• Deep understanding of patient access workflows, scheduling systems, EHR integrations (Athena experience preferred), and patient engagement technology.
• Strong cross-functional leadership and stakeholder management skills
• PHYSICAL REQUIREMENTS
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable

Benefits

Additional Information

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It's a lofty goal; we know. But we make it happen with the best team in mental healthcare. Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team! LifeStance Health Values Belonging: We cultivate a space where everyone can show up as their authentic self. Empathy: We seek out diverse perspectives and listen to learn without judgment. Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it. One Team: We realize our full potential when we work together towards our shared purpose.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at lifestance? Share your experience