Communications & PR Coordinator

Responsibilities

• Communications & PR Department Support:
• o Monitors, analyzes, and reports on press and media articles mentioning Redwood Credit Union and its entities.
• o Coordinates design, production, and delivery of quarterly Member youth newsletters.
• o Provides proofreading, editing, and writing support as needed.
• o Supports Communication department needs for video production, including creating or sourcing video content, creating slideshows, and maintaining database of video files.
• o Supports annual membership meeting, grand openings, and other Member events.
• o Supports department budget needs by providing inputs and updates to spreadsheets and monitoring/reporting budget expenditures.
• o Coordinates and executes Member mailings (e.g., operational emails and letters, required notices, etc.) and creates written drafts of communications for review and approval by the Communications department leadership.
• o Coordinates/facilitates internal communication efforts such as fact sheet and other collateral updates, PR photo shoots, and other content as needed.
• o Role includes writing assignments such as drafting select website content, Member communications, PR, and other content as needed.
• o Acts as main point of contact for department invoice process, scheduling Communications & PR team events, drafting and distributing meeting agendas and minutes, and coordinating mailings (email, online and direct mail, holiday cards, etc.).
• o Collaborates with vendors, organizations, and team members to support and maximize RCU's impact on our communities and enhance the company's brand, while ensuring optimal visibility for the Credit Union and its subsidiary.
• o Fields inbound media requests and distribute press releases as needed.
• Communications & PR Department Coordination:
• o Assigns incoming Communications and PR work tickets to team members.
• o Maintains and updates department RCUnet page, Reddipedia, and other reference sites.
• o Maintains and develops the Redwood Group's brands, ensuring appropriate voice and style,
• use of logos and other representations of the company both internally and externally.
• o Assists Communications and PR Manager and/or department SVP with administrative duties, planning, calendaring, and travel arrangements as needed.
• o Provides excellent service to Members, Officials, management, staff, vendors, and community contacts.
• o Performs quality control of materials, including proofreading.
• Join us and discover why you'll love working at Redwood Credit Union!
• ABOUT REDWOOD CREDIT UNION (RCU):
• Why work for Redwood Credit Union?
• 27th largest credit union in the U.S. and the largest financial institution based in the North Bay
• Recognized by Newsweek as one of "America's Best Credit Unions 2026"
• Awarded a 5-Star Bauer Rating
• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"
• Top Corporate Philanthropists (#24) - San Francisco Business Times
• Voted Best Places to Work in the North Bay 20 years in a row
• World-class Employee Engagement scores
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Indust

Requirements

• - Exceptional interpersonal skills and service skills and abilities.
• - Excellent organizational skills and ability to prioritize and successfully manage multiple tasks and deadlines simultaneously.
• - Ability to demonstrate strong attention to detail.
• - Ability to manage a diverse range of assignments and competing priorities while maintaining excellent service to others and a positive and productive attitude and demeanor.
• - Strong communication skills--both written and verbal. Excellent command of the English language including grammar and punctuation.
• - Strong ability in event planning and execution.
• - Excellent knowledge and experience with computer software including Word, Excel, Outlook, PowerPoint, video software, etc., as well as online tools such as Canva.
• - Knowledge of and experience with Adobe Acrobat.
• - Some working knowledge or abilities and a desire to learn the principles of photography, graphics, video, and post-production elements.
• - Solid ability to analyze situations, apply critical thinking, and recommend solutions.
• - Demonstrated ability to exercise good judgment and foresee and resolve problems.
• - Knowledge and experience in developing and executing project plans, events, communications, and demonstrated strength in project management.
• - Exceptional team player and ability to contribute and help create a positive, fun and productive work environment.

Additional Information

Redwood Credit Union is seeking a Communications & PR Coordinator who will coordinate and support the Credit Union's communications and public relations efforts and provide administrative support to the team. This role includes planning and creating routine campaigns from concept to execution; providing writing, editing, and proofreading support; providing graphic, photography and video talent/support: supporting and acting as back-up to the Communications and PR team; and executing a variety of communications efforts, events, and administrative functions, including tracking and reporting results.

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