IT Production Support & FinOps Specialist

About the role

This role provides IT Production Support in a global environment , covering both infrastructure components (servers, storage, network, middleware) and application deployment in production . The position strengthens Production capabilities by combining strong technical expertise , automation and DevOps practices , and advanced FinOps knowledge , ensuring service reliability, cost efficiency, performance, and security. Main Responsibilities Cost Optimization & FinOps Governance (Expert Level) Monitor cloud and infrastructure costs across environments. Identify inefficiencies and waste, applying right‑sizing , commitment (Reserved Instances, savings plans), and optimization strategies. Define, enforce, and monitor tagging and cost governance policies . Ensure cost efficiency while maintaining required levels of performance, availability, and security. Support financial forecasting and cost transparency initiatives. Stakeholder Coordination & Knowledge Transfer (Expert Level) Act as a liaison between engineering, finance, and business teams . Coordinate production support activities and ensure smooth on‑call handovers . Produce and present post‑mortem and incident analysis reports . Share knowledge and mentor junior team members on Production Support processes and FinOps best practices . Contribute to documentation and continuous improvement initiatives. Automation & DevOps Tooling (Advanced/Mastery) Design, develop, and maintain automation for: Monitoring Alerting Incident remediation Reduce manual intervention by leveraging Infrastructure as Code and CI/CD practices. Use tools such as: Terraform Ansible CI/CD pipelines Improve system reliability, scalability, and operational efficiency. Monitoring, Observability & Platform Support Manage and operate monitoring and observability solutions (e.g. Dynatrace or similar ). Perform basic administration and support for: WebSphere Autosys CFT Ensure proactive detection of incidents and performance degradation. DevOps & Cloud CI/CD tools: Jenkins, GitLab CI, Azure Pipelines Containers and orchestration: Docker, Kubernetes Cloud fundamentals across AWS, Azure, and/or GCP Strong understanding of production environments and operational best practices Key Competencies Strong analytical and problem‑solving skills High sense of ownership and accountability Ability to operate in a global, multi‑stakeholder environment Excellent communication and collaboration skills Continuous improvement and automation mindset Language Requirements English - B2+ level (mandatory)

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Company Intel

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