Executive Technology Support Lead

Responsibilities

• Executive Support
• Provide technology support to senior executives, principals, executive assistants, and other business-critical users across office, residence, remote, travel, and event environments.
• Own executive technology issues from intake through resolution, follow-up, and confirmation of functionality.
• Anticipate executive needs and proactively identify potential issues before they impact productivity.
• Operate with discretion and confidentiality when supporting sensitive users, materials, meetings, and business matters.
• Build trusted working relationships with executives, principals, executive assistants, and key stakeholders.
• Remain reachable and responsive for ad-hoc executive needs outside standard business hours when an assigned principal requires direct support.
• Residence, Travel, and Event Support
• Support executive home-office technology, including connectivity, conferencing, AV, printing, mobile devices, and secure access to firm systems.
• Provide remote or on-site technology support during executive travel, domestic or international, as required.
• Coordinate equipment readiness, connectivity testing, room validation, and contingency planning for offsites, board meetings, investor events, client meetings, and other high-visibility engagements.
• Provide on-site or stand-by support for live events where speed, discretion, and flawless execution are required.
• Partner with facilities, AV vendors, security, networking, and infrastructure teams to ensure executive spaces and event environments are prepared and resilient.
• Coordinate with approved vendors and internal technology teams to ensure residence, event, and meeting-space issues are tracked, escalated, and resolved with clear ownership.
• Technical Support and Troubleshooting
• Troubleshoot hardware, software, mobile, collaboration, network, printing, AV, and endpoint issues across Windows, macOS, iOS, Microsoft 365, Teams, VPN, and core business applications.
• Provide expert support for boardroom and conference-room AV systems, including Crestron, Poly, Microsoft Teams Rooms, or equivalent platforms, with hands-on support for room controls, video conferencing, audio, displays, and related collaboration technology.
• Support endpoint lifecycle needs for executive users, including device builds, replacements, upgrades, peripherals, mobile devices, and secure remote access.
• Coordinate with infrastructure, security, applications, networking, and vendor teams to drive escalated issues to resolution.
• Ensure all executive equipment is tested, configured, documented, and ready before deployment, delivery, event use, or shipment.
• Service Ownership and Communication
• Serve as the primary point of contact for executive technology support matters.
• Partner closely with executive assistants as key stakeholders to understand priorities, coordinate support, and protect executive product

Benefits

Additional Information

Join a team that values your ambition and empowers your growth At Corient, we help high- and ultra-high-net-worth individuals and families to enjoy a full life, while enabling them to preserve their wealth for future generations, and provide for the people, causes and communities they care about. We focus on exceeding expectations, simplifying lives, and establishing legacies that last for generations. We are always looking for talented and motivated individuals to join our team. If you want to work for a company that values your contributions and supports your growth, we would like to meet you. Role Overview The Executive Technology Support Lead delivers high-touch, white-glove technology support to the firm's most senior executives, principals, executive assistants, and other business-critical users. This is a senior individual contributor role with responsibility for executive support ownership, service standards, and mentorship across the broader End User Support organization. This role reports to the Senior Director, End User Support East and partners closely with executive offices, executive assistants, infrastructure, security, AV, facilities, approved technology vendors, and the broader End User Support organization. The role requires strong technical depth, sound judgment, discretion, urgency, confidentiality, and the ability to operate calmly under pressure. Support may be required in the office, in executive residences, during travel, and at high-visibility events where technology disruption is not acceptable. The Executive Technology Support Lead owns the executive support experience end-to-end, ensuring issues are resolved quickly, communication is proactive, and service quality remains consistently polished and trusted. This is a fully onsite role at the Miami office, requiring in-office presence five days per week (Monday-Friday), with occasional travel to executive residences, offsite venues, and other firm locations as required. The role requires the ability to provide hands-on support in office, meeting room, event, and residence environments.

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