Retail Manager

Responsibilities

• Sales & Customer Experience
• 1a) Lead by example: Actively serve customers on the sales floor to achieve store sales targets.
• 1b) Service Excellence: Ensure customers receives a good shopping experience
• 1c) Complaint Handling: Resolve customer feedback and service recovery issues with professionalism and empathy.
• Team Management & Development
• 2a) Training: Coach a small team (2-3 staff) on product knowledge
• 2b) Scheduling: Create weekly rosters that balance operational needs with staff well-being
• 2c) Performance: Conduct monthly one-on-one reviews to track KPIs and provide feedback.
• Operations & Visual Merchandising
• 3a) Inventory Control: Manage stock takes, cycle counts, and timely transfers between the shop and warehouse.
• 3b) Ensure the shop is always clean, organized.
• 3c) Manage cash, opening/closing procedures, and POS system accuracy.
• Who We Are Looking For
• Experience: Minimum 2-3 years of retail management experience in Singapore.
• Knowledge: Strong understanding of local trends, and the Singaporean consumer market.
• Skills: Proficient in POS system. Verbal and written English

Additional Information

Employment Type: Full-time (6-day work week, including weekends and public holidays)

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