Software Engineer - DEX Automation & Engineering

About the role

The role is well suited for candidates coming from either a Data & Analytics background or an Endpoint Engineering background who can combine technical expertise with analytics and visualization to improve digital workplace outcomes. This role helps Gartner IT move from reactive support to proactive issue prevention by identifying friction points, automating repeatable work, enabling remediation, and supporting communication campaigns that improve employee behavior and technology outcomes. The role requires a strong analytical mindset, the ability to work with complex datasets, and the ability to boil technical data down into simple, actionable stories that help teams understand what is happening, why it matters, and what should be done next.

Responsibilities

• Data & Analytics Engineering
• Build and maintain DEX data pipelines using Nexthink, NQL, Microsoft Intune telemetry, and automation outputs.
• Build dashboards and reporting solution that translate Digital workplace data into actionable insights.
• Clean, enrich, normalize, and validate datasets for downstream consumption by dashboards, data lakes, automation engines, and Digital Workplace teams.
• Perform deep analysis to identify: Patterns, Anomalies, Repeat issues, Employee friction points, Automation opportunities & Campaign opportunities
• Create reusable datasets, queries, dashboards, and summaries that support operational and strategic decision-making.
• Automation Development
• Develop, maintain, and improve Python and PowerShell-based automations.
• Support integrations between Nexthink, Intune, automation outputs, and other enterprise systems.
• Build automations that reduce manual effort, improve endpoint health, and prevent recurring help desk tickets.
• Ensure automations include: Logging, Validation, Error handling, Measurement & Rollback considerations
• Insight Generation & Storytelling
• Convert complex analytical findings into clear narratives, simple visuals or summaries, Actionable recommendations & Prioritized next steps
• Help answer key operational questions like what issue is occurring, how widespread is the issue, which employees or devices are impacted, what is the likely cause, what action should Gartner take and how will success be measured?
• Support the design and execution of automation communication campaigns that influence employee behavior and reduce friction.
• Analyze campaign results and employee response data to determine whether the intended behavior or outcome was achieved.
• Collaboration & Continuous Improvement
• Work closely with Digital Workplace, Service Operations, and engineering stakeholders to understand business needs and technical constraints.
• Continuously monitor experience metrics to proactively identify emerging issues.
• Use AI-driven tools where appropriate to assist with scripting, diagnostics, hypothesis generation, documentation, and resolution drafting.

Requirements

• 2-4 years of experience in Data Analytics, Data Engineering, Endpoint Engineering, Automation Engineering, or a related technical discipline.
• Strong hands-on experience with Python and/or PowerShell scripting.
• Experience building dashboards, reporting solutions, data pipelines and analytics workflow.
• Ability to analyze complex datasets and translate findings into clear recommendations.
• Exposure to Digital Workplace, endpoint management, DEX telemetry, Intune, or similar enterprise technology data.
• Experience with Nexthink, NQL, Intune telemetry, endpoint management platforms, or similar Digital Experience (DEX) tools is preferred
• A strong communicator
• Able to work independently or within a team proactively in a fast-paced environment.
• Don't meet every single requirement? We encourage you to apply anyway. You might just be the right candidate for this, or other roles.
• #LI-NS4
• Who are we?
• At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.
• Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.
• What makes Gartner a great place to work?
• Our vast, virtually

Benefits

Additional Information

About Gartner IT: Join a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients. We make a broad organizational impact by delivering cutting-edge technology solutions that power Gartner. Gartner IT values its culture of nonstop innovation, an outcome-driven approach to success, and the notion that great ideas can come from anyone on the team.

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