Engineering Program Manager, iCloud Mail, Apple Services Engineering

About the role

As the iCloud Mail EPM, you will lead cross-functional programs that deliver new capabilities and quality improvements to one of Apple's most widely used services. You'll partner with engineering, design, and operations leaders to define plans, manage risks and dependencies, and keep stakeholders aligned from concept through launch.

Responsibilities

• Partner with multiple Engineering leads to drive cross functional programs through delivery; inclusive of timelines, planning, requirements, and dependencies.
• Manage risks, mitigations, and drive alignment across the organization and between teams
• Provide clear, timely and objective communication, including regular program status updates and critical issues as needed to executive team
• Coordinate discussions and break down complex issues into discussion topics to drive engineering and design alignment with support from project team, maintaining an orientation toward teamwork and collaboration
• Proactively identify issues and solutions, and mobilize resources necessary to attack and resolve. Coordinate with teams to identify issues, prioritize tasks and track risks to schedule and product quality, including cross-functional dependencies

Requirements

• Familiarity with Claude code development
• Experience managing incident response, service health, or operational readiness programs for live production services
• Background partnering with Privacy, Security, Legal, and Localization teams to launch globally compliant features
• Working knowledge of email standards and technologies such as IMAP, SMTP, JMAP, MIME, DKIM/SPF/DMARC, or related anti-abuse and deliverability systems
• 3+ years of experience in Program / Project management successfully leading highly cross-functional software development
• Experience leading large programs; from requirements gathering collaboration with product and design teams, through software development and release qualification while maintaining a high bar for quality.
• Previous experience building customer facing products / services with foundational understanding of the technical details
• Exceptional verbal and written communication skills with the ability to filter and distill relevant information for the right audience
• Strong analytical thinking, analysis, and problem-solving skills
• Ability to communicate abstract ideas clearly and independently manage complex project objectives
• Pay & Benefits
• Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Additional Information

Apple Services Engineering team is one of the most exciting examples of Apple's long-held passion for combining art and technology! The Cloud Products and Platform program team within Apple Services Engineering is seeking an extraordinary Engineering Program Manager to help drive iCloud Mail - a service relied upon by hundreds of millions of customers around the world every day. We're looking for someone with a deep understanding of technology and a genuine enthusiasm for delivering complex, cross-functional projects in a fast-paced environment. If you are curious about the details, driven to achieve, and passionate about the product, we would love to hear from you! Come help us solve some gnarly problems to deliver wow experiences to millions of Apple customers!

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Apple? Share your experience