Memberships Executive

About the role

About Us At The Curious Drinker, we're friendly experts with a spirit for adventure. We're here to take people on a journey through the wonderful world of quality spirits, the passionate people who craft them, and the hundreds of ways to enjoy them. You may have known us as Craft Gin Club - the UK's leading gin subscription club - delivering discovery, delight and expertly curated experiences to tens of thousands of members across the UK every month. From rare and exclusive spirits to original cocktails, inspiring stories and unforgettable experiences, we exist to satisfy curiosity and bring people together through great drinks and even better moments. We're ambitious, creative, fast-moving and collaborative. Above all, we believe work should be engaging, rewarding and enjoyable - just like the experiences we create for our members. The Role Our community of club members is at the heart of what we do, and this role offers the opportunity to play a key role in delivering a first-class customer experience. We are looking for someone who is available to work Monday to Friday and on weekends. Specific days and times required potentially varying month to month based on business needs. What You'll Be Doing Key Responsibilities: Helping to maintain high levels of customer satisfaction Responding to inbound customer enquiries via email and live chat on our help desk software, answering questions and resolving problems Helping with some maintenance of social media channels and reviews Assisting with upcoming projects of providing a more proactive outbound customer service via phone and email Maintaining regular administrative tasks Assisting with outbound logistics What We're Looking For We'd love to hear from you if you: Previous customer service experience An understanding of the importance of delighting the customer Excellent communication skills, both written and verbal A problem solver Work well in a fast paced environment Able to work efficiently through high volume work Passion for learning more about the drinks industry, in particular craft producers Self-motivated, enthusiastic, and able to work well as part of a small team in a busy environment Skills & Experience Include essential vs desirable where helpful. Essential Previous customer service experience Excellent communication skills, both written and verbal Strong analytical and problem-solving abilities Desirable Experience in with helpdesk platforms like Gorgias, Zendesk ect Experience working in a high-growth or startup environment Passion for food & drink, hospitality or consumer brands What It's Like to Work Here We're building a team of curious, passionate and ambitious people who genuinely enjoy what they do. We move quickly, support each other and celebrate wins together. Here's what you can expect: Hybrid working Flexible working hours Regular team socials and events Staff discount across our online store Monthly tastings and product experiences A collaborative and inclusive culture where your ideas matter Diversity & Inclusion At The Curious Drinker, we value diversity and welcome applicants from all backgrounds and experiences. We believe an inclusive workplace helps everyone thrive, and we're committed to creating an environment where people feel respected, supported and empowered to do their best work.

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