Account Lead (Bilingual Bahasa Indonesia and English)

Responsibilities

• Own project execution by tracking milestones, monitoring budgets, and proactively managing risks and scope changes
• Build strong client relationships by developing a deep understanding of clients' businesses, priorities and challenges
• Serve as the primary adviser to senior client stakeholders, leading conversations, presentations and recommendations with confidence and credibility
• Review and analyze data, identify insights and define recommendations that align Gallup science with client priorities
• Identify opportunities to expand or renew project work and communicate them persuasively to business leaders to close deals
• Contribute to the development of other consultants through feedback, coaching and shared learning
• Who We Want
• Proactive communicators who define expectations, align priorities, navigate tough conversations with confidence, and keep clients and stakeholders informed
• Meticulous perfectionists who manage every deadline, detail and deliverable on time, on budget and within scope
• Trusted advisers who intuitively identify unspoken client needs, design innovative solutions and make bold recommendations with credibility and command
• Critical thinkers who have a keen eye for identifying insights from raw data and who use both human and artificial intelligence to analyze data, interpret research outputs and develop strategies
• High achievers who thrive in a demanding, fast-paced and goal-oriented environment
• Growth-minded consultants who identify and lead opportunities to build, renew or expand work with their clients
• Collaborative partners who are enthusiastic about supporting and mentoring team members
• What You Need
• Bachelor's degree required; master's degree, such as an MBA or master's in organizational psychology, preferred
• At least five years of professional experience in project management, client management, management consulting, human capital consulting, human resources, employee engagement or a related area required
• Full fluency in Bahasa Indonesia and English required
• Proven experience managing and growing client accounts required
• Demonstrated success leading client-facing work with senior stakeholders required
• Strong proficiency in data analysis and interpretation to generate deep insights required
• A commitment to working on-site at Gallup's Singapore office at least three days per week required
• Eligibility to work in Singapore required; this position is not eligible for employment visa sponsorship
• What You'll Experience
• Mission-driven work: Make a meaningful difference in the world with your unique contributions, commitment to service and exceptional outcomes.
• An empowering culture: Collaborate with smart, passionate people who love what they do and welcome your ideas, perspectives and experiences.
• Learning and development: Grow in your career as we invest in what you do best, encourage curiosity and create an environment where it's safe - and expected - to challenge the status quo.
• Brand strength, startup energy: Thrive in an innovative environment backed by a trusted brand.
• A vibrant workplace: Enjoy working in our beautiful office at the heart of Singapore's central business district, offering a dynamic and picturesque environment with Singapore's iconic skyline at our doorstep.
• About Gallup
• At Gallup, we change the world, one client at a time, through extraordinary analytics and advice on everything important facing humankind. Learn more about our work and life at Gallup .
• Gallup is an equal opportunity employer. Employment decisions are based on qualifications and business needs. We value diversity and are committed to an inclusive workplace.
• Agencies: We are

Benefits

Additional Information

Lead complex client projects that shape how employees engage, perform and thrive at work. As an account lead at Gallup, you'll serve as the primary owner of a portfolio of client relationships. In this role, you'll be accountable for operational excellence, client satisfaction and retention, and account growth. You'll manage workstreams, develop high-quality deliverables, and ensure an exceptional client experience that earns trust and drives impact. If you communicate clearly, think strategically, and want to make a difference in workplaces and lives, this may be the perfect opportunity for you.

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