Temp Sales Support Analyst

About the role

Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger. To learn more about AAA The Auto Club Group visit www.aaa.com Important Note: ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent t

Responsibilities

• This role is a temporary assignment for 90 days. The rate of pay is $24 - $25 an hour.
• We're looking for candidates who:
• Required Qualifications:
• Education:
• College level coursework in Business Administration, Computer Science, Marketing, Communications or a related field, or related work experience in a customer service or business administration environment.

Requirements

• P.C. software applications (e.g. Excel, Word, Access, Callidus, PeopleSoft, etc.)
• Database record maintenance and reporting
• Navigating multiple sources of information and applying information as needed
• Investigating problems and providing information and timely follow-up to customer/client
• Preparation and presentation of materials
• Analyzing, interpreting and summarizing technical information
• Performing basic mathematical calculations including statistics
• Serving as a team member on projects
• Knowledge and Skills :
• Developing and analyzing system generated reports and data relating to various sales support functions (e.g. sales production, commissions, incentive payments, agent recognition/contests, ticket inventory, change of agent, agent appointments, etc.)
• Responding to customer service helpline/telephone inquiries/e-mail requests
• Developing and documenting standards, methods and procedures
• Working in a team environment and communicating effectively with others
• Working independently and setting appropriate priorities to meet deadlines
• Strong writing skills for report/technical writing. (A writing sample may be required at time of interview)
• Knowledge and skills:
• Commission registers and reports
• Sales policies and procedures
• Travel policies and procedures
• Sales compensation and/or transfers
• IPM
• Sales rules
• Intranet/internet on-line documentation
• Payroll files
• Agent support functions
• Branch ticketing procedures
• Branch policies and procedures
• Maintaining statistical and financial records for accounting purposes
• Work Environment
• This position works from a home office location. Depending on the role, some employees may be required to come into the office, at a minimum, for important departmental meetings or team building events.

Additional Information

It's a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time Exempt/Non Exempt: Hourly Job Description: Temp Sales Support Analyst - The Auto Club Group

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