Unified Communications (Voice) Engineer (L2) - Spanish speaking
External
Hashtagtalent · Prague, CzechiaFull-timeOn-site103mo ago
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Responsibilities
- Provide remote technical support to clients.
- Identify root cause of incidents.
- Ensure resolution of incidents and service requests.
- Participate in performance reviews, identify causes of performance shortcomings and provide suggestions for improvement.
- Review the recurring or high impact incidents and manage them through problem management process.
- 2+ years experience required in unified communications (voice) administration or support
- Experience supporting clients with any of the following technologies: Cisco Call Manager, Polycom, Tandberg, Alcatel, Audiocodes, Microsoft Lync / Skype for Business
- Proficiency in English & Spanish is required
- Any certifications in the abovementioned technologies would be advantageous
Benefits
Great working atmosphere in an international team5 weeks of vacation3 sick days per calendar yearCompensation of salary for temporary incapacity to work beyond the statutory wage compensation in the amount of the fixed basic salary for temporary absence to 21 days per yearContribution to the pension insuranceContribution for public transportOver standard health careMeal ticketsRefreshment (coffee, tea, water on work) for freeNotebook and mobile phone including data tariff per company standardsHealth insurancePaid time offRemote work options
Additional Information
The role is responsible for providing a professional second-line technical support service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, this role will restore service to clients by managing incidents and seeing them through to an effective resolution. The role is responsible for managing incidents of medium complexity
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Company Intel
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