Quality Assurance & Process Improvement Specialist - Diegem, Belgium

About the role

As ILIAS Solutions continues to scale internationally, maintaining clarity, quality and operational consistency across software, operations and governance becomes increasingly important. Within this growing defense technology environment, software quality goes far beyond documentation or compliance alone. Quality assurance is closely connected to collaboration, structure and scalable operational processes that support long term mission readiness. You will work within a matrix organization where software development, operations, finance and governance continuously collaborate. This provides broad exposure across teams and business domains while allowing you to contribute to organization wide improvement initiatives. You will receive the guidance and support to gradually learn the organization, its processes, stakeholders and governance structure within a complex and evolving international software environment. Meaningful Work in a Mission Driven Environment Within ILIAS, software, operations and defense processes come together in one integrated environment. You help teams work through clear operational processes and scalable workflows while the organization continues to grow internationally. This includes software releases, governance workflows, documentation processes and operational improvement initiatives involving multiple teams simultaneously. As teams, systems and operational processes continue to evolve, clarity becomes increasingly important. You naturally bring structure into dynamic environments and quickly recognize where workflows, teams and operational processes can be aligned more effectively. Within this environment, analytical thinking, organizational awareness and pragmatic decision making directly contribute to operational continuity, audit readiness and sustainable growth. Complex Challenges, Clear Solutions As the organization grows, dependencies between teams, systems and operational processes naturally increase. You will work in an environment where multiple improvement initiatives run in parallel while software development, operations and governance continuously collaborate. Within this dynamic environment, you help create structure, visibility and scalable quality processes that support sustainable operational growth. ISO 9001 forms an important foundation within the organization. ILIAS is preparing for a new three year certification cycle where maintaining and continuously improving the Quality Management System (QMS), supporting audits and ensuring process compliance remain important for both internal stakeholders and external partners. The role contributes to translating quality requirements into practical and scalable processes while supporting continuous improvement across the organization. . The Impact You Help Create Your work helps ILIAS continue growing in a structured and sustainable way. You contribute to: - stronger operational reliability - improved collaboration across teams - increased process visibility and control - scalable governance structures - reliable audit readiness - more efficient operational workflows - stronger quality awareness across the organization QMS & Compliance - execute and monitor QMS controls - maintain and improve documented information within the Quality Management System - support the maintenance and continuous improvement of the ISO 9001 certified QMS - participate in internal and external audits - contribute to non-conformity follow-up, corrective actions and continuous improvement initiatives - help ensure that processes remain aligned with QMS and ISO 9001 requirements Process & Improvement - identify and improve operational workflows - support process standardization across teams - contribute to continuous improvement initiatives Governance & Risk - support risk and opportunity management - enhance process transparency and traceability - contribute to structured governance practices What You Bring - Experience within software, SaaS or technology driven environments - Experience with quality assurance, governance and process improvement - Practical experience working within a Quality Management System (QMS) environment - Understanding of ISO 9001 principles and their application within operational processes - Experience supporting audits, process compliance or continuous improvement initiatives is considered a strong advantage - Strong analytical and organizational skills - Ability to work within a matrix organization - Strong communication and stakeholder management skills - Structured and solution oriented mindset - Fluent in English Systems Thinking and Analytical Strength You understand how processes, teams and operational workflows connect within a Quality Management System. You recognize how quality requirements, governance structures and operational processes influence one another and help translate these insights into practical improvements. Working Across Teams and Functions You collaborate closely with teams across software devel

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