Application Support Engineer

Responsibilities

• Providing 1st and 2nd line application support for CMC Markets' trading platforms
• Ensuring maximum availability and performance using a follow-the-sun support model
• Monitoring live systems using tools such as Nagios, Splunk, AppDynamics, Geneos and bespoke platforms
• Responding to alerts and incidents across production and non-production environments
• Diagnosing issues, implementing fixes where appropriate and escalating to development teams when required
• Working closely with global teams including Development, Infrastructure, DBA, Security, Business Operations and third-party vendors
• Supporting releases, deployments and change activities in line with agreed processes
• Contributing to improvements in monitoring, automation, documentation and support processes
• Participating in DR and BCP testing
• Taking part in a rotational shift pattern, including some weekend on-call support
• Essential:
• A proactive, self-motivated mindset with a genuine passion for technology
• 5+ years' experience in an IT or application support environment
• 2+ years' experience working with Red Hat Linux (or other Unix variants), including scripting
• 2+ years' experience supporting applications such as Java, .NET, Apache or IIS
• Desirable:
• Experience within the financial services or trading environment
• Knowledge of Windows Server
• Familiarity with ITIL frameworks
• Exposure to market data and the FIX protocol
• What you'll get in return
• The opportunity to support high-volume, real-time trading systems used globally
• Exposure to modern monitoring and support tooling in a complex technical estate
• A collaborative, international team culture across London and Sydney
• Ongoing learning, development and career progression opportunities
• A role where your work has a direct impact on platform reliability and client experience

Additional Information

We're looking for an experienced Trading Application Support Analyst to join our IT Production team in London. You'll work in a truly global, follow-the-sun environment, supporting mission-critical trading applications used across web, mobile and API channels. This is a hands-on, high-impact role for someone who enjoys problem-solving, working at pace and collaborating with teams across the business. CMC Markets is a global leader in online trading, trusted by clients worldwide for our award-winning platforms, cutting-edge technology and market expertise. Behind every trade is a highly skilled technology team ensuring our platforms remain stable, performant and available around the clock.

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