Customer Support- Streaming Services
External
Sutherland · Atlanta, GAFull-timeRemote1mo ago
CRMDocumentationExcelStatistical Analysis
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Benefits
Hourly wage and paid trainingAdditional pay incentives as well as monthly rewards & recognition programsMedical, dental and vision benefits plus added benefits such as 401k and paid time offExciting vacation benefits, including a newly introduced Global Flexible Benefits Policy.Promote from within opportunities - 80% of our frontline leaders began their careers at Sutherland as repsEAP & Health and Wellness programs including a personal trainer dedicated to SutherlandExperience working in a customer service or contact center environment with a passion for providing an exceptional guest experienceExperience with streaming to include basic troubleshooting skills, and demonstrated understanding of streaming services on phones, smart TVs, etc.Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel)Technical support experienceStrong problem-diagnosis and problem-solving skillsMulti-tasking skills, with the ability to use several applications simultaneouslyExperience working with CRM applications (preferred)We will provide all equipment, but to be successful when working from home, you must have the following:Excellent Internet connectivity: Internet access speeds of 2 Mbps upload and 10 Mbps download - the faster the better! Wireless and/or satellite Internet Service Providers are not compatible with our systems.IMPORTANT NOTE: This job is open only to residents of the United States, and you must be authorized to work in the US in order to be considered for employment.EEOC and Veteran DocumentationDuring employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.Health insuranceDental insuranceVision insurance401(k)Paid time offFlexible schedule
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