Head of End-User Technology and Experience - Vice President / Senior Vice President
External
Icapitalnetwork · Greenwich, CTPrepare for this interview
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Responsibilities
- Lead the overall employee technology strategy across support, endpoint management, collaboration tooling, and workplace experience
- Oversee Global Service Desk operations, ensuring high-quality end-user support and operational responsiveness
- Own Endpoint Engineering strategy across device lifecycle management, standards, automation, and endpoint security alignment
- Lead Mac Experience and employee productivity initiatives, including collaboration and enablement tooling
- Oversee AV and workplace technology experience across conference rooms, events, and office collaboration environments
- Drive continuous improvement initiatives focused on employee productivity, support experience, and operational efficiency
- Drive operational maturity and workflow optimization through ServiceNow and related employee support platforms
- Partner with AI Enablement to evaluate and implement productivity-enhancing AI capabilities
- Establish operational metrics, SLAs, and service performance standards across all employee technology functions
- Build and lead a high-performing organization with strong leadership accountability and team development
Requirements
- 12-15+ years of experience leading enterprise end-user technology or digital workplace organizations
- Deep expertise across service desk operations, endpoint engineering, and employee productivity platforms
- Experience leading large-scale employee technology environments in complex enterprise organizations
- Proven ability to improve operational scalability and employee technology experience simultaneously
- Strong leadership and organizational influence skills across technical and business teams
- Experience building and leading high-performing operational technology organizations
- Ability to operate strategically while maintaining strong execution and operational oversight
- Strong experience with ServiceNow, including ITSM workflows, operational processes, and platform-driven support organizations
Benefits
Additional Information
Position Summary: The Head of Employee Technology & Experience is responsible for the strategy, delivery, and operational leadership of the company's employee-facing technology organization, including end-user support, endpoint engineering, workplace technology, and productivity platforms. Reporting to the Head of Corporate Technology, this leader will drive a modern and scalable employee technology experience that enhances productivity, improves operational efficiency, and delivers high-quality support and collaboration capabilities across the enterprise.
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