Junior Operational Risk Officer

About the role

iBanFirst is a fast-growing European fintech that is revolutionizing international payments for SMEs. Founded in 2016, our platform empowers Small & Medium Multinationals (SMMs) to regain control over their payment operations: currency conversion (FX), international transactions, and foreign exchange risk management across 140 countries - quickly, transparently, and securely. We make life easier for SMEs through an advanced technology platform (automation, APIs, AI...) combined with dedicated expertise , offering the best of both worlds: the agility of a SaaS solution and the reliability of a trusted partner. By simplifying complexity, iBanFirst helps thousands of bold companies seize global business opportunities with peace of mind - delivering simplicity, transparency, and security. Key figures 350+ employees across 13 offices in 10 European countries 30+ nationalities represented, average age: 32 10,000 corporate clients trust us €65M in revenue in 2024 , with a target of around €85M in 2025 Profitable for nearly two years Ranked for 6 consecutive years in the Financial Times FT1000 , among t

Responsibilities

• Operational Risk Management
• Support the maintenance and enhancement of the Operational Risk Framework, including the risk taxonomy, risk register, and risk appetite statements.
• Assist in facilitating Risk and Control Assessments (RCAs) with business units, particularly for process changes, new products, and new market entries.
• Map and document end-to-end business processes, identifying key controls, risk exposures, and process gaps in collaboration with first-line teams.
• Support the continuous improvement of process documentation, ensuring process maps remain accurate and up to date following organisational or operational changes.
• Collect, record, and analyse incidents, supporting root cause analysis and remediation tracking.
• Contribute to the development and maintenance of operational risk policies and procedures, ensuring alignment with regulatory expectations.
• Support a proactive risk culture across first-line teams by acting as a day-to-day advisor on risk-related matters.
• Business Continuity & Operational Resilience
• Support the maintenance and testing of BCPs and DRPs across critical business functions and ICT systems, documenting findings and tracking remediation actions.
• Contribute to monitoring impact tolerances and recovery objectives (RTO/RPO), in line with DORA and EBA guidelines.
• Third Party Risk Management
• Help maintain the Register of Information for outsourcing and ICT third-party arrangements in line with DORA and EBA requirements.
• Support risk assessments and due diligence for third-party providers and assist in monitoring their ongoing performance.
• Your Profile
• Required Experience & Skills
• 2+ years of experience in operational risk, business continuity, third party risk management, ideally within a regulated financial institution (bank, payment institution, fintech, or financial services group).
• Understanding of DORA (Digital Operational Resilience Act) requirements, including ICT third-party risk management, resilience testing, and incident reporting obligations.
• Practical experience in BCP/DRP development and testing.
• Experience managing or contributing to outsourcing risk governance, including risk assessments, contract reviews, and register maintenance.
• Familiarity with EBA Guidelines on outsourcing, PSD2, and relevant NBB supervisory expectations.
• Strong analytical and documentation skills, with the ability to translate regulatory requirements into practical frameworks and processes.
• Excellent communication skills in English; French and/or Dutch are a strong asset.
• Personal Attributes
• Structured, detail-oriented, and organised, with the ability to manage multiple workstreams simultaneously.
• Autonomous and proactive, with a genuine ownership mindset.
• Comfortable working cross-functionally and challenging stakeholders constructively.
• Curious about emerging risks and regulatory developments in the fintech/payments space.
• Team player who thrives in a collaborative and fast-moving environment.

Benefits

Additional Information

As a Junior Operational Risk Officer, you will play a key role in reinforcing iBanFirst's operational risk framework, with particular of our Business Continuity and Resilience programme and our Third Party / Outsourcing Risk Management activities. You will work closely with the Operational Risk Manager, pCISO, and business stakeholders to ensure that iBanFirst remains resilient, compliant, and well-prepared for disruptions, in line with DORA, NBB, and other applicable regulatory requirements.

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