Community Manager, Digital Games

About the role

Mattel Games Studios is seeking an experienced Community Manager to play a key role in building and growing player communities across our upcoming mobile games. This role will be responsible for defining how we engage with our players across community channels and best practices for communication , so our players feel heard and supported. The ideal candidate is passionate about mobile games and enjoys collaborating with Product, Marketing, Design, and Player Support to surface player feedback and enhance the game experience. What Your Impact Will Be: Lead community strategy and operations: Develop and manage community engagement plans across key channels across various social platforms and other player-facing spaces Build a positive player community: Establish the voice, tone, moderation standards for community interactions Drive insights and reporting: Monitor community sentiment, player feedback, and engagement trends. Help identify recurring themes and surface them to the broader team Partner cross-functionally: Collaborate with Product, Marketing, Player Support, our devs to align on messaging, support feature launches, and live events Own player communication: Draft and publish community updates, event messaging, known-issue updates Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world's leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential. Mattel's award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more. Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers . Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, gender, gender identity or expression, sexual

Requirements

• 4+ Years of experience, preferably in F2P Mobile Gaming in a community management role
• Strong knowledge of mobile F2P games and features: LiveOps events, player motivations, community engagement drivers
• Experience with managing community platforms such as Discord, Reddit, Facebook, or similar channels
• Strong moderation instincts and handling sensitive community situations with empathy and professionalism
• Excellent writing and communication skills with player-first, brand-conscious tone
• How We Work:
• We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:
• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

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