IT Asset Manager

About the role

Capita is an award-winning contact centre service company with fully hosted global delivery centres trusted by global leading brands to transform their Customer Experience. We're here to help get you to your future - whether it's to gain worl

Responsibilities

• Inventory Management for South Africa locations (Updating & Maintaining of Asset inventory on production floors & Stores)
• Manage and maintain several stock rooms and ensure they are kept tidy and labelled and equipment is segregated into their respective areas.
• Monitoring & maintaining the stock levels & update the asset database periodically. Ensure effective management of the Asset Database and that the content contained is accurate.
• Provide accurate and up-to-date reporting.
• Maintaining & monitoring IT assets inward-outward processes with business stakeholders.
• Fulfilment of asset requests from business and IT stakeholders.
• Maintaining SLA & measuring the SLA time to time. Response and resolution will be calculated on asset request.
• Maintain, monitor & allocate IT peripherals like mobile phones, headsets, SIM cards, thin clients, etc.
• Maintain receipt of goods and submission of GRN, Invoice, statements to Finance.
• Submission of Asset reports to Finance/Procurement/Risk & Compliance as and when requested.
• Manage and work with business stakeholders for asset returns as part of the Leaver process.
• Support IT Operations Team for internal asset requests for BAU and projects.
• Providing support for any new asset implementation, upgrades, changes or moves as required as per business requirement.
• Facing Asset audits internal as well external like ISO 27001.
• Managing suppliers in terms of quoting, deliveries, roadmaps and sourcing non-standard equipment
• Responsible for managing lifecycle of hardware and software models from their introduction to their retirement
• Ensure process efficiency by implementing the key performance indicators; suggest improvements to the process continuously
• Design processes relating to hardware asset management, execute and enhance them
• Establish and maintain documentation of procedures, processes, and reports concerning asset and configuration management
• Take part in other ITAM processes, or as required perform as a back up to maintain operational activities
• Create and execute governance and strategic asset management function
• Collaborate with infrastructure teams to determine trends in asset performance
• Perform research on industry best practice and incorporate it with organizational practices
• Key Competencies:
• Experience working in a fast-paced and structured call centre environment
• Working with people
• Persuading and influencing stakeholders
• Coping with pressures and setbacks
• High energy levels
• Excellent written & verbal communication
• Methodical and logical approach to challenges
• Commitment to Customer Excellence
• Ability to conform to policy and procedure
• Ability to make decisions and prioritize
• Attention to detail
• Supervisory Responsibility: This position will have supervisory responsibility
• Work Environment: This role operates in a large call centre office setting.
• Physical Demands: Due to the nature of Asset Management, there will be some physical demands on managing a storeroom.
• Position Type and Shift: This is a full-time position and requires you to be in the office. Days and hours of work 40 hours per week. Weekend work may be required as job duties demand.
• Travel: Travel between Capita sites for asset management activities and to attend meetings

Requirements

• Matric / Grade 12 National Senior Certificate
• Possess IAITAM Certification, such as CHAMP and CITAM
• Preferred Qualification:
• Vendor certification for Dell laptop RMA process
• Microsoft Advanced Excel certification
• ITIL Foundation
• Minimum Experience:
• At least 5 years of experience supporting Asset Management in a large organization.
• Strong knowledge of computer IT hardware from major brands like Dell, HP, Plantronics, etc.
• Excellent written & verbal communication
• 3 years or more experience managing staff
• Experience working with an Asset Management Database
• 5 years or more in ITSM tool experience
• Proven ability and experience in executing strategic asset management processes successfully
• Strong vendor management and negotiation skills
• Strong knowledge of IT Service Management processes
• Strong ability to carry out assigned tasks independently with little supervision

Benefits

Additional Information

Purpose of the Role: To manage and lead the Asset Management function and its people supporting the organization's business requirements around all IT assets utilized. Provision, Movement, Allocation & Storage of assets within the organization. To provide periodic analysis of asset status via defined reports to management. Maintain an up-to-date accurate Asset database. Work with Procurement to manage all IT suppliers to ensure compliance. Job title: IT Asset Manager Job Description: Job Title: IT Asset Manager Department: Information Technology Reports to: Head of Information Technology

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