Conference Services Manager

Responsibilities

• Serve as the primary contact for group and catering clients.
• Plan and coordinate events from contract turnover through execution.
• Prepare accurate Banquet Event Orders (BEOs) and event details.
• Partner with hotel departments to ensure seamless event execution.
• Manage client communication, event logistics, and billing arrangements.

Requirements

• Strong attention to detail and follow-through.
• Excellent communication and relationship-building skills.
• A positive, approachable, and team-oriented attitude.
• Ability to stay organized and calm in a fast-paced environment.
• Hospitality, conference services, catering, or event planning experience preferred.
• If you're organized, proactive, enjoy working with people, and know how to have fun while getting the job done, we'd love to meet you!
• Title: Conference Services Manager
• Location: Boulder, CO
• FLSA: Exempt
• Status: Full-time,
• Reports to: Area Director of Sales
• Supervises: None
• Pay Range: $60k - $65k
• Essential Functions and Duties :
• Achieve assigned meeting planner satisfaction scores, revenue goals, and food and beverage targets.
• Conduct solicitation calls, property tours, and client entertainment to secure business.
• Monitor and evaluate trends within the assigned market segment.
• Develop a comprehensive understanding of hotel operations and policies.
• Ensure timely and accurate delivery of banquet event orders and communicate changes to relevant departments.
• Maintain visibility in local community and industry organizations to build relationships and generate business.
• Assist with special promotions related to direct sales segments, including participation in sales blitzes.
• Attend and participate in daily, weekly, and monthly meetings as required by management.
• Collaborate with the Area Director of Sales to meet revenue and event goals.
• Build and maintain strong relationships with clients to foster repeat business and client satisfaction.
• Ensure all events are executed according to client specifications, maintaining high service standards .
• Provide timely and accurate reports on event outcomes and client feedback to management.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
• Required Experience, Education, and Skills:
• Minimum of 2 years of experience in event management, hotel management, or convention center operations.
• Bachelor's degree in Hospitality , Event Management, or a related field preferred.
• CI/TY experience highly preferred
• Strong knowledge of event planning, food and beverage management, and Conference and events services.
• Excellent communication and interpersonal skills for interacting with clients, staff, and vendors.
• Ability to manage multiple events and meet revenue and service goals.
• Strong organizational skills with attention to detail.
• Proficiency in Microsoft Office and event management software.
• Ability to work in a fast-paced environment, handling various tasks and responsibilities simultaneously.
• Work Environment :
• Primarily indoor work with frequent walking, standing, and lifting of objects up to 20 lbs.
• Must be available to work flexible hours, including evenings, weekends, and holidays, to meet the demands of scheduled events.
• Regular interaction with clients, hotel staff, and vendors in a fast-paced, event-driven environment .
• Other Duties:
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties , or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.
• Resumes and applications for employment will be evaluated based on qualifications and

Benefits

Additional Information

City, State: Boulder, Colorado Conference Services Manager The Marriott Boulder is seeking a detail-oriented, fun, and easy-going Conference Services Manager who enjoys building relationships, creating memorable event experiences, and bringing positive energy to both clients and coworkers.

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