MPO Fellow/Intern - Office of the Comptroller

Requirements

• Education: Currently pursuing a college degree in Communications, human resources, business administration, operations or a related field.
• Skills: Strong writing, editing and documentation skills. Proficiency in MS Office suite.
• Some familiarity with Six Sigma principals.
• KNOWLEDGE, SKILLS AND ABILITIES
• Attention to detail
• Communication and stakeholder collaboration
• Problem solving and continuous improvement
• ADDITIONAL INFORMATION
• Background Check
• Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint must be successfully completed.
• BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER

Benefits

Additional Information

THIS IS A NON-CIVIL SERVICE POSITION CITY OF BALTIMORE, OFFICE OF THE COMPTROLLER MPO Fellow/Intern SALARY RANGE: $20.00/Hourly - NO BENEFITS WORK SCHEDULE: Up to 20 hours per week on site , with flexible scheduling based on academic commitments. Get to Know Us Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more, explore our opportunities. We are excited to have you as a part of the City of Baltimore Team! JOB SUMMARY Responsible for analyzing operational processes, documenting workflows and developing clear, effective training materials for employees. This role works with MPO management to standardize operations, improve efficiency, and ensure staff are properly trained to perform their roles consistently and accurately. ESSENTIAL FUNCTIONS Shadow mail handlers analyze current operational processes to understand workflows and identify gaps. Collaborate with subject matter experts (SMEs) to validate workflows for accuracy. Create detailed process maps, workflow diagrams, and standard operating procedures (SOPs). Document step by step instructions for the various roles and responsibilities within the MPO. Develop training guides, manuals, and job aids for onboarding and ongoing training of staff.

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