Retail Manager - Orchard

Responsibilities

• Sales Operations & Business Performance
• Managed daily retail operations and executed business plans to achieve sales growth, profit, and inventory targets.
• Led sales floor activities, driving team performance to meet KPIs and enhance customer experience.
• Monitored sales performance, prepared budgets and management reports, and implemented action plans to improve results.
• Reviewed purchasing trends and collaborated with suppliers to optimize sales and stock performance.
• Oversaw stock management, physical inventory counts, stock movement, and shortage control audits.
• Team Leadership & Staff Development
• Supervised, coached, and motivated sales staff and promoters to deliver high service standards and achieve sales targets.
• Conducted on-the-job training on customer service, selling techniques, product knowledge, POS systems, and grooming standards.
• Managed staff discipline, performance monitoring, and monthly roster planning to ensure optimal manpower utilization.
• Ensured adherence to company policies, operational procedures, and service excellence standards.
• Customer Relationship Management
• Handled customer enquiries, complaints, returns, and credit approvals promptly and professionally.
• Developed and maintained a strong base of regular customers through personalized service and database management.
• Gathered and analyzed customer feedback to enhance service quality and shopping experience.
• Supported boutiques via Duty Phone assistance when required.
• Merchandising & Market Analysis
• Implemented merchandising strategies to maximize sales productivity and space utilization.
• Analyzed fashion trends, customer demand, and competitor activities to recommend merchandise improvements.
• Assisted in sourcing, procurement, and vendor negotiations to secure favorable commercial terms.
• Supported online store initiatives to drive omnichannel sales growth.
• Marketing & Visual Merchandising
• Planned and executed promotional campaigns, advertising initiatives, and in-store marketing activities.
• Collaborated with Visual Merchandising teams and vendors to optimize store layout, zoning, and product displays.
• Provided feedback on promotional effectiveness and digital marketing initiatives.
• Compliance, Safety & Operations
• Ensured store cleanliness, safety, and security standards across sales floor, fitting rooms, and stock areas.
• Enforced safety procedures and handled shoplifting incidents in coordination with security personnel.
• Managed logistics documentation, renovation submissions, and coordinated meetings between suppliers and M&E teams.
• Performed additional duties as assigned by management.

Additional Information

Location: Orchard Benefits : Basic Salary + Allowances + Variable Bonuses +AWS Working Hours: 5-day work week (inclusive of weekends & Public Holidays), rotating shifts (9:30am-6:30pm / 12:30pm-9:30pm)

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