Receptionist/Showroom Host

About the role

About the Role Our BMW dealership in Melksham is looking to appoint an outgoing Receptionist with a can-do attitude to greet and host customers visiting the Dealership. You will assist a variety of customers, both in person and over the phone, who will be enquiring in reference to Sales, Service and Parts. As the first point of contact, you will set the tone for the customer journey-providing a professional welcome, managing reception duties, and ensuring our showroom remains immaculate and inviting. Alongside your reception responsibilities, you will support the wider team through hosting and light housekeeping duties, including preparing refreshments, maintaining hospitality areas, and ensuring customer spaces are always presented to BMW's premium standards. At BMW Melksham, we pride ourselves on delivering an exceptional service to customers and work closely as a team to ensure we are delivering a first-class experience. If you would like to be part of our team and contribute to our success, we would like to hear from you. Job Opportunity Act as the first point of contact for all visitors, providing a warm, professional welcome and managing all enquiries and customer flow throughout the showroom. Greet customers, notify the Sales, Service or Parts departments of their arrival, and maintain a high standard of professionalism at all times. To answer the telephone politely and efficiently. To deal with enquiries, taking messages or redirecting calls as appropriate. To provide a friendly and helpful reception experience at all times and assist customers with general enquires. To assist in any other administrative tasks or duties as required. Prepare and serve refreshments for customers, ensuring the coffee machines and hospitality areas are clean, stocked, and orderly throughout the day. Support back-of-house areas by replenishing stock, organising supplies, and ensuring hospitality items are fully available at all times. Essential Skills Experience of working in a retail or hospitality environment in a customer facing role for at least one year. Confident, professional, smart in appearance. Basic IT and computer systems experience would be beneficial to this role Benefits Private Medical Insurance Health cash plan - Claim back medical costs Rewards platform - Gym & high street discounts 25 Days Holiday (plus Bank Holidays) Contributory Pension Scheme Regular Pay Reviews Life Assurance Servicing, Parts and Accessories Discounts Employee Assistance Programme Staff Referral Scheme Learning and Development Enhanced Family Leave Volunteering Opportunities Onsite Parking

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