PBTB - Assistant Manager, Minor Claim Reimbursement

Responsibilities

• Assist team members to assess complicated claim cases and continuously giving technical advice and motivation whenever required. Ensure team members to assess all complicated cases within agreed timeline and penders are attended within SOP and agree timeline.
• Ensures section/unit complies with all regulatory (internal and external) and corporate requirements. To work closely with Risk, Compliance, Shariah, Actuarial and others operation department.
• Coach team to provide excellent service delivery to reduce all complaining index from all touch point on directly an indirectly related to claim matters. Have sense of urgency in request and deliverable on all adhoc request.
• Support Peers, Managers and HOD in managing daily operational efficiency, e.g. distribution of worklist and assist to handle job tasks assigned in absence of peers, immediate managers and HOD.
• Key requirements:
• Proficient in Insurance Claims Processing, Anti-Money Laundering, Product Advisory, Sustainable Insurance and Re-Insurance Solutions and Applications and Learning Agility. Obtained tertiary education in any field.
• Preferred field:
• Biomedical/Biotechnology/Bioscience/Business Administration/Mathematics/Economics and
• -Minimum 3 years' experience in life underwriting / life insurance/takaful / claims operations and management.
• -Passing Professional Examinations: Life insurance qualification eg. ACII, AMII, AAII, FLMI. is an advantage
• Ability to leads and manage Team's efficiency interpersonal skill in coaching the team.

Benefits

Additional Information

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Passing Professional Examinations: Life insurance qualification eg. ACII, AMII, AAII, FLMI. is an advantage Role: The Assistant Manager, (Minor claim) actively involved in assisting Deputy Manager to lead the team to achieve the expected individual's productivity, to deliver the service turnaround time, attending penders timely, attending trainings and improve quality of assessment in driving Claim Department operational efficiency towards service excellence.

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