Faulu MFB - Business Growth and Development Manager - Ngong Road Branch

Responsibilities

• Leadership and Direction
• Communicate the local action plan; explain how this relates to the function's strategy and action plan and to the broader organization's mission and vision; motivate people to achieve local business goals.
• Customer Relationship Management / Account Management
• Sell Customer Propositions
• Sales Opportunities Creation
• Identify potential customers by obtaining information, referrals, and recommendations from existing customers and other contacts and/or through participation in trade shows and conferences.
• Performance Management
• Operations Management
• Provide operational support services and sometimes act as first-line supervisor of a transactional operations area. Involves using existing systems and protocols.
• Promoting Customer Focus
• Assist with the development of internal communications and work collaboratively with colleagues to build strong external customer relationships and meet customer needs.
• Key Account Management
• Deliver specialized support and service for new and existing accounts in line with organizational policies and procedures. Respond to complex customer inquiries while helping senior colleagues manage and maintain customer relationships.
• Customer Relationship Development / Prospecting
• Budgeting
• Track budgets and report variances to more senior colleagues.
• Organizational Capability Building
• Provide coaching to team members to develop their skills.
• JOB SUMMARY
• KEY TASKS AND RESPONSIBILITIES
• KEY MEASURABLE GOALS
• Business Growth & Development
• Relationship Management, customer service & retention
• Branch strategic alignment
• Leadership & People Management-Growth, retention and development of motivated and high performing teams
• Risk & Compliance
• Brand visibility & Marketing
• Branch Operations
• Cost Management
• Branch Strategic Alignment
• Develop and implementing branch business initiatives and turnaround strategy in line with Faulu business strategies for performance of branch growth and profitability.
• Business Growth and Development
• Lead business growth and development of the branch, agencies and other alternative service outlets attached to the branch.
• Drive sales of all products and services at branch level through offering leadership and motivation to the sales team, sales drives, liaison with key relationships and stakeholders.
• Initiate, nurture and ensure profitable business relationsh

Benefits

Additional Information

Lets Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description Manages a small to medium-sized team of advisors to develop, maintain, and leverage relationships with prospective and existing clients to stimulate and manage demand for financial products and services.

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