Commercial Services Specialist I (Manheim)
External
Cox Automotive · Belcamp_mdFull-timeRemoteToday
Accounts ReceivableDocumentationExcelSalesforce
Prepare for this interview
EliteAI-generated questions, company research, and talking points tailored to this role
About the role
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotr
Requirements
- High School Diploma/GED and 3 years' experience.
- The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline; or 5 years' experience in a related field.
- Strong verbal and written skills required.
- Ability to build strong business relationships required.
- Problem solving and de-escalation skills required.
- Strong organizational skills required.
- Preferred:
- Knowledge of Salesforce, AS400, Workbench and Excel
- Drug Testing
Benefits
Job DescriptionJob Responsibilities:Responsible for managing the redemption office and promptly escalating high-level issues to management when local solutions are not feasible.Responsible for efficiently coordinating redemptions, involving scheduling with consumers for vehicle pickup, facilitating payments, and ensuring proper documentation, all while delivering exceptional customer service and resolving issues with professionalism.Receiving and processing payments, including money orders and cashier's checksThe ability to operate jump boxes and tire air compression pumpsCapability to perform effectively in various weather conditions, both indoors and outdoors.Collaborates with Accounts Receivable department to post accurate charges; process and send invoices as needed; and actively pursue collections.Demonstrates effective prioritization skills by understanding the role of assigned tasks within the comprehensive lifecycle of auctioned cars.Demonstrates professionalism and sincere appreciation for the business relationships that have been established amongst the client and Manheim.Works with other Manheim departments regarding post-sale activities, AR, and on other matters.Generates file jackets for client audits containing condition reports and all invoices for performed work and transportation.Coordinating sale vehicle run processes, monitoring auctions, and maintaining direct communication with clients to ensure their expectations are met while navigating complex communication rules and rigorous audit criteria.Building positive relationships with clients, the specialist examines vehicles in the sales lineup, picture review and audit, coordinates transportation, and reviews Condition Reports to capture required announcements.The Commercial Services Specialist I demonstrates effective prioritization skills, professionalism in client relationships, and assists with customer care issues promptly and professionally.This is a critical role managing client services, where pivotal importance of accountability and excellence in customer interactions.Remote work optionsFlexible scheduleParental leave
Additional Information
Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Commercial Services Specialist I Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day
Your Match
How well this role fits your profile.
Company Intel
What employees say
Worked at Cox Automotive? Share your experience