Senior Director, General Manager of Fulfillment Operations

About the role

Rent the Runway (RTR) is transforming the way we get dressed by pioneering the world's first Closet in the Cloud. Founded in 2009, RTR has disrupted the $2.4 trillion fashion industry by inspiring women with a more joyful, sustainable and financially-savvy way to feel their best every day. As the ultimate destination for circular fashion, the brand now offers infinite points of access to its shared closet via a fully customizable subscription to fashion, one-time rental or ownership. RTR offers designer apparel and accessories from hundreds of brand partners and has built in-house proprietary technology and a one-of-a-kind reverse logistics operation. RTR has been named to CNBC's "Disruptor 50" five times in ten years, and has been placed on Fast Company's Most Innovative Companies list multiple times. The Senior Director and General Manager is responsible for guiding and developing leadership by motivating, mentoring, and coaching. They are responsible for engaging total building across divisions, departments and shifts to maintain the highest levels of safety, production, cost and quality while ensuring a positive employee experience. As the General Manager, you will be a servant leader: diving in, rolling up your sleeves, supporting the growth and development of the team, and dedication to the success of your team.

Responsibilities

• Develop and lead a high functioning team that is connected to our company's vision.
• Actively lead with safety, service, quality and cost at the forefront of all decision making
• Establish and meet KPIs for the entire building
• Build strong teams and create programs/plans to improve all metrics across departments
• Drive strategic labor planning and forecasting across the building ensuring alignment to variable cost plans
• Develop and administer operational procedures, precisely executing activities for shipments, handling and disposition of products, and keeping the highest standards of inventory accuracy
• Develop and manage effective partnerships throughout all levels of the organization to understand weekly and daily targets and establish and execute clear plans and roadmaps to consistently meet target goals
• Adapt building layout, equipment, shift schedules, and headcount plans to address growth in volume and changing assortment objectives
• Attract and hire top talent--partnering with the People team to develop a strategic vision and talent plan for attracting, hiring and developing talent to meet your org's talent goals
• Create and promote a culture of continuous improvement and empower associates to propose and implement solutions to decrease costs and improve efficiency
• Be well versed in the order flow process and all systems involved in end to end customer order fulfillment
• Be able to lead teams through complex problems by breaking down problems into clear and actionable items
• About You:
• B.S. degree in business administration, manufacturing, supply chain or related field; MBA is a plus
• 8 - 10 years of related experience working in a retail management, warehouse, fulfillment center or quality assurance capacity
• Proven track record of exceptional leadership and employee development
• Experience developing budgets, managing P&L, forecasting staffing needs, analyzing financial/operational data and translate data into actionable information to drive results
• Forward-thinker with sharp analytic skills and the ability to articulate point of view, develop systems/plans, and improve processes across the organization
• Have a positive, "can-do" attitude and excellent interpersonal skills

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