Advising Manager, Fermanian School of Business

Responsibilities

• Provide leadership and operational oversight for advising services within the Fermanian School of Business
• Support advising operations for graduate and traditional undergraduate business programs
• Conduct advising sessions with incoming and current graduate students to support academic planning and student success
• Create individualized course plans aligned with student goals and program requirements
• Monitor graduate scheduling needs and support registration planning and communication processes
• Support graduate student retention initiatives in partnership with Student Success and academic leadership
• Provide advising support for traditional undergraduate students and faculty advisors
• Assist with complex advising situations, transfer planning, petitions, study abroad approvals, and independent studies
• Manage registration waitlists and coordinate advising-related student communication efforts
• Maintain advising documentation, reports, academic plans, and advising resources each semester
• Generate and analyze reports related to advising activity, enrollment trends, retention, and student progress
• Support annual catalog updates and ensure curricular changes are accurately reflected
• Lead professional development and support advising best practices and institutional policy awareness
• Coordinate advising-related events and student engagement initiatives including Advising Chapel
• Manage student and faculty grievance processes with professionalism and confidentiality
• Collaborate with Records, Student Success, faculty, deans, and campus partners to support effective advising operations and student outcomes
• Identify opportunities to improve advising services, student satisfaction, and operational effectiveness
• Perform additional duties and special projects in support of FSB advising operations and strategic priorities

Requirements

• Passion for supporting student success and delivering exceptional advising experiences
• Strong organizational and operational leadership skills with the ability to manage complex academic processes
• Ability to guide advising initiatives while supporting continuous improvement and student-centered service
• Excellent interpersonal and communication skills with the ability to collaborate effectively with students, faculty, staff, and leadership
• Experience analyzing data, identifying trends, and supporting strategic decision-making
• Strong problem-solving skills with the ability to navigate complex student and academic situations with professionalism and care
• Ability to manage multiple priorities and projects in a fast-paced environment with frequent interruptions
• High attention to detail and commitment to accuracy, consistency, and confidentiality
• Ability to build collaborative relationships across departments and educational sites
• Knowledge and experience working with a diverse population is preferred
• Two years of administrative experience, including core competencies in Outlook, Word, Excel, and PowerPoint
• Master's degree preferred
• Preferred experience in student advising, student relationship management, or related academic experience.
• Excellent writing and communication skills with the ability to compose correspondence using proper English, grammar, punctuation, syntax, formatting, and professional etiquette
• Demonstrated skill in working with diverse populations
• Positive attitude, strong professional work ethic, and

Benefits

Additional Information

PLNU is a Christian liberal arts university in the evangelical, Wesleyan tradition, offering quality undergraduate, graduate and professional programs. We provide higher education in a vibrant Christian environment where minds are engaged and challenged, character is modeled and formed, and service is an expression of faith. PLNU is an institution that is committed to reflecting the rich diversity of God's kingdom. We therefore encourage applications from culturally diverse candidates.

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