IT Support Technician

Requirements

• Competencies / Skills / Knowledge / Experience
• Third level qualification in Information Technology NFQ Level 6 or equivalent
• At least one of the following certifications: A+, Network +, MTA Networking Fundamentals, MTA Security Fundamentals
• Solid post qualification experience is required for this role
• Strong knowledge of MS networking technologies - Active Directory, Group Policy, DNS, DHCP
• Strong knowledge of Exchange/Outlook
• Some experience administrating switches, firewalls and routers
• Knowledge of VPN and WAN technologies advantageous
• PBX and VOIP technologies an advantage
• Excellent written and verbal communication skills
• Behaviours
• The following attributes determine how the role will be carried out and are required to be a success
• Strong use of initiative
• Demonstrate the ability to plan and organise
• High degree of flexibility
• Good problem solver and decision maker
• What the role includes
• Provide first and second line support to end-users on all ICT related tasks both over the phone and at desk side
• Assist with maintaining IT Support systems are kept up to date
• Desktop environment including hardware (PCs, printers, mobile devices, telecoms), applications and operating systems (Windows 7, 10)
• Troubleshoot and resolve complex hardware and software faults
• Setup of new users on IT systems
• Installation of IT hardware and software
• Play an active role in new project as they arise and be involved in the change management process
• Take ownership of IT projects when requested to successful completion
• Train staff in the use of IT systems
• Ensure confidentiality in all matters of information obtained during the course of employment
• Present and act in a professional manner at all times
• Be aware of current developments and keep abreast of new developments in ICT
• Assume responsibility for his/her own professional development and safe work practice
• Ensure a safe environment for yourself, colleagues and visitors
• Perform such other duties appropriate to the post as may be assigned from time to time by the management or a nominee
• Equal Opportunities
• The Company
• APPLICATION DEADLINE: Monday 6th July 2026. We reserve the right to close applications at any time so encourage early application where possible.
• #LI-SL1
• Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.

Additional Information

Job Summary: Company: Live Nation Ireland Holdings Limited Location: 3Arena and Bord Gáis Energy Theatre Reports to: Manager, Information Technology Working Hours: Full time Job Title: Permanent Role Description To provide IT technical support to employees across the different departments and sites of the organisation. Reporting to the Manager, Information Technology, they will also be involved in the roll-out and implementation of new services.

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