Senior Sales Quality Assurance Analyst

About the role

At Justworks, you'll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We're helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We're data-driven and never stop iterating. If you'd like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we'd love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you'll fit right in.

Responsibilities

• Conduct consistent, objective evaluations of sales interactions (calls, demos, and virtual meetings) in alignment with QA standards and sales scoring methodologies
• Conduct ongoing QA of AI-generated sales scores, including auditing results, flagging inaccuracies, and partnering cross-functionally to improve scoring reliability
• Utilize QA platforms (e.g., Rippit/MaestroQA, Gong) to complete daily evaluations efficiently and accurately
• Meet established QA KPIs, including maintaining target grading time, completing assigned evaluations, and achieving calibration and grading accuracy targets
• Deliver clear, structured, and actionable feedback that highlights strengths, identifies gaps, and drives measurable improvement in sales performance
• Participate in and contribute to calibration sessions to ensure scoring consistency, fairness, and alignment across evaluators and sales leadership
• Contribute to the continuous improvement of QA programs, including sales rubrics, scoring criteria, workflows, and enablement resources
• Partner with Sales, Enablement, and CX to identify performance trends, behavioral patterns, and gaps across discovery, qualification, objection handling, and closing through QA reviews and sales data analysis
• Surface recurring themes and provide recommendations to improve conversion rates, pipeline quality, and overall sales effectiveness
• Support QA initiatives such as appeals reviews, targeted performance deep-dives, and cross-functional sales projects
• Provide coverage support by assisting with additional evaluations as needed to ensure continuity and KPI adherence
• Uphold a culture of accountability, consistency, and continuous improvement across the sales organization
• How You Will Do Your Work
• As a Quality Assurance Analyst , how results are achieved is paramount to your success and ultimately to our success as an organization. In this role, your foundational knowledge, skills, abilities, and personal attributes are anchored in the following competencies:
• Consultative - takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening.
• Taking responsibility - being accountable, being committed, and accepting ownership for one's decisions, actions, and behavior.
• Adaptability - the ability to adjust your approach or actions in response to changes in your external environment.
• Solution-oriented - identifies the source of a question or challenge and provides the right, or a better, way of doing things.
• Curious - the innate desire to learn, grow, and understand
• In addition, all Justworkers focus on aligning their behaviors to our core values, known as COGIS. It stands for:
• Camaraderie - Day

Requirements

• Your Success Profile

Benefits

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