Sales Administrator

About the role

To provide essential administrative and customer service support to the Engineering and Sales teams within a manufacturing environment. The role acts as a key link between customers, sales, production, and logistics, ensuring orders are processed accurately, customer queries are resolved efficiently, and service levels are consistently maintained.

Responsibilities

• Sales & Order Administration:
• Process customer orders accurately and efficiently using the company's ERP or sales systems
• Prepare sales quotations and follow up with customers as required
• Liaise with production and planning teams to confirm lead times and delivery schedules
• Maintain accurate customer, pricing, and order records
• Customer Service:
• Act as the primary point of contact for customer enquiries via phone and email
• Handle order queries, delivery updates, and invoice discrepancies professionally
• Manage customer complaints and work with internal teams to achieve timely resolution
• Build and maintain strong customer relationships
• Coordination & Communication:
• Support Sales and Engineering teams with account administration
• Communicate with production, warehouse, and logistics teams
• Reporting & Administration:
• Produce sales and order reports
• Maintain accurate records and documentation
• About you:

Requirements

• Essential:
• Experience in manufacturing sales administration or customer service
• Strong organisational and communication skills
• Proficiency in Microsoft Office
• Desirable:
• ERP or CRM system experience
• Personal Attributes:
• Customer-focused and professional
• Proactive and detail-oriented
• What we can offer you:
• 25 days (plus bank holidays) holiday increasing with length of service
• Free onsite parking
• Cycle to work scheme
• Learning and Development Opportunities
• Referral scheme
• Cash Health Plan
• Staff social events through the year
• No agencies.
• Please click the APPLY button to send your CV and Cover Letter for this role.
• Candidates with the relevant experience or job titles of; Sales Admin, Sales Administrator, Office Administration, Admin Assistant, Administrative Assistant, Admin Executive, Sales Client Services, Sales Support Admin may all be considered.

Additional Information

Job Title: Sales Administrator Location: Farnworth, Bolton, BL4 0AN Salary: £28,000 - £30,000 per annum Job Type: Full time, Permanent Working Hours: 38 hours per week (07:30 to 16:00 Monday to Thursday and 07:30 to 12:50 Friday) Based in Greater Manchester, Heatrod Elements are the UK's leading manufacturer of heating elements and associated process heating equipment required for industrial heating applications.

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