Service Manager/Advisor
External
Md Autocare · Hp198ruPrepare for this interview
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Responsibilities
- Reception & Customer Experience
- Act as the first point of contact for customers, in person, by phone, and via email
- Manage front desk operations, bookings, vehicle drop-offs, and collections
- Deliver a professional, friendly customer experience and keep customers informed on progress, costs, and completion times
- Sales, Upselling & Cross-Selling
- Proactively identify and deliver upselling and cross-selling opportunities
- Explain recommended work, service options, and costs clearly
- Convert enquiries into bookings and maximise workshop utilisation
- Customer Satisfaction & Relationship Management
- Take ownership of customer satisfaction, retention, and feedback
- Handle concerns and complaints professionally and efficiently
- Encourage repeat business and positive online reviews
- Garage & Operational Management
- Oversee daily garage and front-of-house operations
- Coordinate technicians and workshop staff to manage workload and priorities
- Ensure health & safety, quality, and professional standards are consistently met
- Monitor job progress, turnaround times, and workmanship quality
- Warranty Claims & Aftercare
- Manage warranty claims, liaising with suppliers, manufacturers, and customers
- Ensure accurate documentation and timely resolution of warranty issues
- Innovation & Continuous Improvement
- Bring new ideas and processes to improve efficiency, customer experience, and profitability
- Administration & Financial Control
- Maintain accurate job cards, customer records, and service histories
- Prepare invoices, process payments, and manage financial transactions
- Support stock control, parts ordering, and supplier relationships
- About You
- Motor trade experience is essential
- Minimum 5 years' experience as a Service Advisor, Garage Manager, or similar
- Qualified/experienced vehicle technician
- Strong customer service and communication skills
- Confident in upselling and cross-selling
- Organised, commercially aware, and comfortable managing a busy garage
- Proactive and solutions-focused
- MOT Tester qualification is an advantage but not essential
Benefits
Additional Information
We are seeking an experienced, proactive Service Manager/Advisor to take ownership of our front desk, customer experience, and day-to-day garage operations at MD Auto Care, Rabans Close, Aylesbury HP19 8RS. This is a hands-on leadership role combining reception, customer service, sales, and operational management within a busy garage environment. Working Environment We offer a friendly, relaxed, and supportive workplace where teamwork, trust, and quality are valued. You will work alongside experienced technicians in a well-run workshop. Monday-Friday 08:00-17:00 with optional overtime/Saturdays.
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