Manager, Process & Risk Management - PULSE Operations

Responsibilities

• Strategic Liaison: Act as the key liaison with audit and first-line risk partners to resolve issues and address inquiries specific to supported operations. Ensure alignment with established risk appetites and compliance standards.
• Remediation & Project Management: Lead the end-to-end management, remediation, and reporting of identified risk issues. This includes rigorous project management of remediation activities, active stakeholder management, adhering to strict timelines, and ensuring the overall success of the project.
• Data-Driven Insights & AI Automation: Leverage data and AI automation flows to analyze process health and systemic issues. Use these insights to drive process enhancements, standardize workflow solutions, and make continuous, incremental improvements to operational efficiency.
• Strategic Prioritization: Translate systemic risk issues into quantified business cases (calculating $ value and business impact) for product and tech prioritization.
• Process Oversight: Develop and maintain formal process documentation, including procedures and process flow diagrams. Lead the implementation of workflow solutions to enhance overall risk management efficiency.

Requirements

• Bachelor's Degree or Military experience.
• At least 5 years of experience in Financial Services, Operational and Regulatory Risk, Compliance, Internal Audit Operations, or Internal Controls.
• At least 7+ years of experience in Financial Services, Compliance, Internal Audit Operations, Internal Controls, or Operational and Regulatory risk.
• Strong understanding of the payments ecosystem and customer payment experiences.
• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification.
• Experience building or utilizing AI automation tools (e.g., Google Gemini) for workflow optimization or data analysis.
• Experience utilizing Governance, Risk, and Compliance (GRC) applications to track and manage issues.
• Proven ability to build quantified business cases demonstrating return on investment and financial impact for product and tech prioritization.
• Excellent presentation skills and a demonstrated curiosity for uncovering the root cause of complex operational issues.
• At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
• Houston, TX: $122,100 - $139,400 for Manager, Process Management
• Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
• This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
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Benefits

Additional Information

Manager, Process & Risk Management - PULSE Operations As a Manager, Process & Risk Management at Capital One, you will be part of a smart, talented team responsible for creating and enhancing processes that drive well-managed operations and deliver excellence. You will play a key role in driving business objectives by serving as a strategic partner to Operations subject matter experts. As an embedded member of the PULSE Implementations and Certification team, you will serve as the critical link between operational performance, risk identification, and process health. We are seeking dedicated, disciplined process professionals who are naturally curious and possess exceptional critical thinking skills. This role requires a blend of analytical rigor, technical aptitude, and strategic communication. If you love digging into the details, leaning on AI to solve complex problems, and collaborating across teams to negotiate the best outcomes for the business, this is an excellent opportunity to advance your career in Process and Risk Management.

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