Customer Operations Specialist

About the role

We're looking for a Customer Specialist to join our operations team and delight our customers as we grow Electroverse. You'll speak to our customers over email and online chat, and get stuck in with operational processes. This is a full-time role based in our Wellington office, with the flexibility to work from home up to 2 days per week. Standard hours are 37.5 hours, Monday to Friday.

Additional Information

About Octopus Electroverse We're making electric vehicle ownership as smart and as simple as possible by building the giant, virtual charging platform of the future. In just four years, Octopus Electroverse has grown to become one of the largest eMobility players globally, with over 1 million connected electric vehicle chargers and a customer ecosystem spanning web, iOS, Android, CarPlay, Android Auto & Automotive OS, and more. But it's just the start: we're busy expanding internationally, working with more automotive and tech partners, building exciting new features at scale, and creating the integrated charging experiences of the future - all in the name of making public EV charging super simple for customers. Electroverse is a multifunctional team made up of product, development, commercial, operations, marketing, partnerships and more - all focused together on making Octopus the go-to name in EV charging.

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