Travel and Support Operations Coordinator
External
2020 Companies · Southlake, TXFull-timeRemote2d ago
AuditingComplianceDocumentationExcelLeadershipSalesforce
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About the role
2020 Companies is now hiring a full-time remote Travel and Support Operations Coordinator! The Travel and Support Operations Coordinator plays a critical role in supporting field operations by providing technical assistance, scheduling support, quality assurance, and administrative coordination. This position serves as a key liaison between Field Service Representatives, scheduling teams, leadership, and internal stakeholders to ensure assignments are completed accurately, efficiently, and on time. The ideal candidate is highly organized, customer-focused, detail-oriented, and capable of managing multiple priorities in a fast-paced remote environment.
Requirements
- Excellent verbal and written communication skills
- Strong customer service and relationship-building abilities
- Exceptional organizational skills with strong attention to detail
- Proven ability to multitask and manage competing priorities in a fast-paced environment
- Strong analytical, problem-solving, and decision-making skills
- Ability to work independently while collaborating effectively with cross-functional teams
- Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook
- Experience with Salesforce, Workday, scheduling systems, or related platforms preferred
- Call center, customer service, scheduling, dispatching, or field support experience preferred
- Reliable high-speed internet connection and a professional remot
Benefits
$19.00 per hour, paid weeklyFully remote work environmentHealth, Dental, and Vision benefits401(k) with company matchPaid Time Off and Paid HolidaysMonthly mobile phone reimbursementEmployee Assistance ProgramLeadership Development ProgramScholarship opportunities for employees and eligible family membersEmployee discounts through multiple client programsAbout 2020 CompaniesJob Description:Field Operations & Representative SupportServe as a primary point of contact for Field Service Representatives regarding assignments, expectations, operational processes, and system supportProvide technical support via phone, email, and remote access, assisting representatives with troubleshooting, system access, and locating job instructionsAct as a liaison between field teams, scheduling, and leadership to ensure clear communication and operational alignmentResearch and document missed visits, late visits, and field-related issues, escalating trends and concerns as neededSupport route optimization and scheduling initiatives to improve coverage, reduce travel time, and control mileage expensesAssist leadership with operational projects, market coverage planning, and other business initiativesScheduling & Coverage CoordinationAssist with scheduling initial visits, revisits, and additional assignments based on business needsCoordinate with representatives to confirm availability, job acceptance, and assignment readinessSupport schedule modifications due to callouts, client requests, or operational changesMonitor scheduling gaps and staffing needs to ensure full market coverage and timely job completionMaintain accurate representative availability and scheduling records within company systemsCommunicate schedule updates, assignment details, and changes to field representatives in a timely and professional mannerCollaborate with Team Leads and internal departments to ensure efficient scheduling and workforce utilizationQuality Assurance & ComplianceConduct checkout procedures to verify completion of field assignments and identify potential issuesCapture, review, and audit fieldwork documentation, including videos, surveys, and photographs, to ensure quality standards and client requirements are metIdentify discrepancies, compliance concerns, or incomplete work and escalate issues for resolutionMonitor field performance indicators and support continuous improvement effortsAdministrative & Operational SupportPerform data entry, reporting, auditing, and general administrative functions to support departmental operationsManage travel arrangements, scheduling logistics, and operational coordination as neededGenerate reports and maintain accurate records to support business operations and decision-makingRespond promptly and professionally to inquiries from field representatives, candidates, clients, and internal stakeholdersUtilize systems including Salesforce, Workday, Dialpad, Microsoft Office, and other operational tools to support daily responsibilitiesContinuously identify opportunities to improve processes, increase efficiency, and enhance the overall field experienceHealth insuranceDental insuranceVision insurance401(k)Remote work options
Additional Information
Job Type: Regular Work Location: Client Support Center - Southlake, TX 76092
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